Position Objective
- The IT Service Desk Officer is responsible for providing technical assistance and support to end-users within the organisation. This role involves troubleshooting hardware and software issues, managing IT resources, and ensuring the smooth operation of IT systems. The IT Service Desk Officer will work closely with other IT team members to maintain a high level of service and support, contributing to the overall efficiency and productivity of the organisation.
- Technical Support & Incident Management
- Provide first level technical support and advice, triaging all incidents and service requests
- Offer guidance on IT policies and procedures, and assist in resolving technical issues
- Resolve hardware and software related incidents using remote management tools as required
- Log and track incidents and service requests in the client's service management system, escalating as needed
- Maintain user accounts, groups, mailboxes, and core applications within the IT service desk's approved list of changes
- Maintain high standards of communication and client service throughout the support process
- Monitor and respond to system alerts and service desk queues to ensure timely resolution
- The following qualifications and experience are required for the position:
- TAFE level qualifications in information technology or similar or equivalent experience gained by practical application over a reasonable period.
- Certified in ITILv4 (desirable)
- Previous IT Service Desk experience
- Demonstrated ability to work as part of a team to provide a high level of customer service in a professional manner.
- Proven experience using Microsoft systems and software such as Active Directory Services, MS Teams, Intune and 365 Administration Centres, TeamViewer, Windows 10/11, and Office 365 applications
If this sounds like you, please click 'Apply Now', or please send your updated CV to Nitika.singh@hays.com.au
Hays appreciates the importance of workforce diversity and inclusion. We are an equal-opportunities employer and have policies, procedures and relationships in place to promote our understanding of all forms of diversity.#3025804
About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
