The RoleIn this role, you will act as the bridge between business stakeholders and technical teams, supporting development initiatives and leading complex analysis activities. You will contribute to the evolution of enterprise systems through agile delivery and continuous improvement.
Key responsibilities include
- Deliver detailed business analysis, requirements gathering and process improvement across enterprise-wide systems
- Work closely with software engineers, application administrators, and cross-functional technical teams to enhance system performance and optimise technical solutions.
- Manage relationships with external vendors and support providers to ensure timely resolution of incidents, issues, and service requests.
- Identify opportunities for process improvement and recommend technology solutions that enhance operational efficiency and business outcomes.
- Develop and maintain system documentation, process maps, and support materials to ensure effective knowledge transfer and ongoing system support.
- Lead testing strategies and user acceptance testing to ensure high-quality solution delivery
- Collaborate closely with development teams to support agile and hybrid delivery methodologies
To be successful in this role, you will demonstrate
- Relevant tertiary qualifications or equivalent practical experience
- Proven experience in business and functional analysis, requirements gathering, process improvement, and testing strategy development
- Strong communication skills, with the ability to translate complex business needs into clear, actionable outcomes and build strong stakeholder relationships
- Solid SQL skills and experience working with relational databases and large-scale systems
- Experience working in complex enterprise environments (experience within higher education is advantageous)
- 12-month fixed-term contract
- Hybrid working model (minimum 50% in-office per fortnight
- Opportunity to contribute to a meaningful transformation programme with significant organisational impact
About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
