Front Office Data Control - Senior Analyst, Officer

Front Office Data Control - Senior Analyst, Officer
Front Office Data Control (FODC) is a service offered to IMS clients. It is designed to compare records of the Client`s Front Office System to records kept at State Street, flag and resolve differences, work with internal teams and the client front office provider to resolve breaks, have a proactive mindset to inform other business units of potential issues further downstream.

Role specifics
  • Own and manage FODC (Front Office Data Control) process
  • Monitor OCF (Operational Control Framework) checks to make sure the data used for the reconciliation is accurate
  • Take ownership of the timely investigation and resolution of exceptions
  • Liaise with internal teams to resolve exceptions in a timely manner
  • Provide client with daily summary and monthly MIS reports
  • Provide client front office system provider with intraday reports to resolve breaks where possible
  • Participate in local / global projects and initiatives, taking a lead role where required
  • Coordinate with internal departments to meet client needs
  • Have the ability to represent State Street in front of a client
  • Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution

Individual Contributor
  • Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role
  • Ensure that the highest level of the Code of Conduct is displayed in your behaviour
  • Provide appropriate management information as required to support business unit decision making
  • Support the 'Risk Excellence' culture within the business
  • Adhere to limits of delegation and escalation procedures required by your manager so that you comply with internal policies and external regulations
Sydney, New South Wales, Australia Sydney New South Wales AU