• Competitive
  • Sydney, New South Wales, Australia
  • Permanent, Full time
  • Macquarie Group
  • 19 Apr 19

Global Service Owner - Virtual Desktop

Global Service Owner - Virtual Desktop

Our vision is to power the productivity of everyone in Macquarie by delivering a flawless technology experience, with the delivery of a global virtual desktop infrastructure a key part of our strategy.

In this director level role, you will lead a global team of multi-talented Horizon & Citrix engineers in running the Virtual Desktop products across Macquarie globally, with a focus on customer obsession. You will bring your technology leadership and virtual desktop experience to evolve the strategy, be accountable for the delivery of the strategic programs and the operational landscape, and work with stakeholders across the breadth of our business to deliver a flawless technology experience.

The key products covered by this team include our new Virtual Desktop Infrastructure platform (running VMware Horizon) which provides individual virtual desktops and published Application capability, as well as the older Citrix platform which we are in the process of exiting.

Managing this platform requires you to bring a mindset that is focused on our stakeholders, champions a delivery culture, can identify and implement automation opportunities, effectively manage risk, understands the importance of operational excellence, and a commercial focus.

Your key responsibilities will be to:
  • actively engage with stakeholders
  • champion the service to different business units
  • develop product and service roadmaps
  • deliver strategic roadmap projects and operational improvements
  • work with the extended Leadership team
  • drive proactive, automated and self-service platform systems management
  • manage the commercial aspects of the service (costs & recoveries)
  • proactively manage the risk landscape of the service
  • manage relationships with our Service Providers & Vendor partners
  • lead a high-performance global team, role modelling a customer obsessed culture.

To be successful in this role you will be professional, pragmatic, commercially minded with a strong track record of delivery. If this sounds like you and you would like to work with a dynamic, forward thinking team, please apply using the links below.

Please apply via the following link with your CV. Alternatively, to find out more about the position, visit www.macquarie.com/careers or please email Nicky Bell via nicky.bell@macquarie.com for further information.

The Corporate Operations Group (COG) brings together specialist support services including workplace, human resources, market operations and technology. COG's purpose is to drive operational excellence through business-aligned services with a focus on quality, cost and risk. COG comprises the following divisions: Business Improvement and Strategy, Business Services, Human Resources, Market Operations, and Technology

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.

We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility may be available.

Advertised: 02 Apr 2019 AUS Eastern Daylight Time
Applications close: