Join a well-established, purpose-led financial services organisation based in Sydney. You will become part of a collaborative Information Services function that is focused on delivering reliable technology services and a positive experience for its internal users.
Your new role
As IT Service Design and Transition Manager, you will lead the team responsible for delivering Level 1 and Level 2 technology support across the organisation. You will oversee incidents, service requests and escalations, monitor performance against SLAs and KPIs, and ensure workloads are effectively managed.This is a hands-on service role where you will coach and develop the support team, improve ITIL-aligned processes and work closely with infrastructure, applications, cyber and digital workplace teams. You will also help introduce automation and self-service improvements, manage vendor relationships and ensure IT support activities meet security, risk and compliance requirements
What you'll need to succeed
You will bring approximately five years of experience across Level 1 and Level 2 IT support, together with previous experience leading, mentoring or supervising a service support team. You will have a strong understanding of ITIL practices covering incident, problem, change and request management, along with experience using an IT service management platform such as ServiceNow or BMC Remedy. You will be confident managing escalations and major incidents, tracking service performance and building effective relationships with business users, technical teams and third-party providers. ITIL v4 Foundation or Practitioner certification is essential. Experience supporting Microsoft 365, Azure or technology services within a regulated environment would be advantageous.
What you'll get in return
You will receive a salary of $115,000 plus superannuation and the opportunity to lead a customer-focused IT support function within an established financial services organisation. The position offers a broad mix of people leadership, operational service management and continuous improvement, with exposure to modern workplace and cloud technologies.
What you need to do now
Please apply now, or drop me your CV on will.thorp@hays.com.au
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#3021232
About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
