Office 365 Support Officer

  • Competitive
  • Sydney, New South Wales, Australia Sydney New South Wales AU
  • Permanent, Full time
  • Charterhouse Partnership
  • 16 Jul 18 2018-07-16

Office 365 Support Officer

Our NSW Government client are currently seeking an Office 365 Support Officer for an opportunity in Sydney CBD.

  • Immediate Start
  • CBD Location
  • 3 Month Contract Initially with Possibility of Extension
Key Responsibilities:
  • Development and maintenance of SharePoint sites
  • Produce documentation to support use of SharePoint and knowledge transfer to Information Management team.
  • Manage the Security aspect and relevant policies for information held in the Cloud.
  • Microsoft Office 2016 / Office 365 troubleshooting
  • Remote user MSOffice troubleshooting & assistance
  • Advanced analysis, help and support in SharePoint, Steams, OneDrive, etc.
  • Helpdesk liaison
  • Coordinating issue response plans and driving resolutions, including user roll-backs and re-migrations
  • Establishment of FAQ's, quick reference guides and cheat sheets for both the project team and users
  • Escalation and tracking of all issues, maintenance of issue register, including an accurate representation of all record of assets, issues and resolution action
  • Work with change management teams to facilitate end user adoption
To be successful, you will need:
  • Financial Services and Government experience highly regarded
  • Strong knowledge of modern cloud productivity technologies i.e. O365, SharePoint, Office 2016
  • Able to produce documentation for non-technical audiences in a business language
  • Recent experience assisting business units rolling out of new systems and procedures
  • Ability to work in a complex environment with short delivery time frames
  • Sound customer engagement, stakeholder management and communication skills
  • Clear understanding of technology and change management
If you have the above experience and would like to apply, please send an updated resume to Gemma Bilboe at gbilboe@charterhouse.com.au