Customer Journey Expert - Investments

  • Competitive
  • Brussels, Bruxelles-Capitale, Belgium Brussels Bruxelles-Capitale BE
  • Permanent, Full time
  • ING
  • 20 Jun 18 2018-06-20

Customer Journey Expert - Investments

Customer Journey Expert - Investments
(level H)
[Belgium, full time]

We redefine banking. What about you ?
There has never been a more interesting time to work at ING. We're on a journey that is centred around our customers, powered by technology and driven by smart, determined people. All working to empower our customers to stay a step ahead in life and in business. Something we are very proud of and something we want you to be a part of !
Want to work for a bank that values honesty, integrity and responsibility ? Are sustainability, caring for others and thinking ahead part of your DNA ? Do you want to make the difference for our customers via our agile way of working ? If so, then read on. Because ING might very well be your next employer.

Your role & work environment

As a team, we work on the development of ING's new European banking platform, for which you will work in close collaboration with our colleagues in the Netherlands.
As a Customer Journey Expert (CJE ) in the "Investments Services" chapter, you will help design our future customer journeys and optimise existing ones with regard to Investments, based on your passion for an excellent customer experience, your expertise in (back-end) investment processes, your insights into cost efficiency and your skills in automation techniques.

Your key responsibilities

  • To work closely together with colleagues with different expertise in self-steering teams
  • To ensure efficient processes and an excellent customer/employee experience via the various channels (web, mobile and branches)
  • To deliver both minor & major improvements together with your team, while retaining full end-to-end responsibility over every delivery.
  • To collaborate within your team, with multiple stakeholders and colleagues in other teams with the aim of creating even more added value for our customers.

We are looking for
A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.
  • You have relevant back-end/operations, sales, process, product or IT experience in Investments.
  • You are driven and customer focused.
  • You love collaborating with different people but are also able to function autonomously .
  • You have iron-strong analytical, organisational and (Agile) delivery skills.
  • You take initiative and make things happen thanks to your problem solving skills & 'can-do' attitude, quickly & accurately.
  • Evolution is part of your DNA : you are interested in how our world and customers evolve, and you translate this into the continuous improvement of our processes.
  • You have experience in (or a willingness to learn) Robotics Process Automation and Visual Basic for Excel.
  • Your are fluent in English and in Dutch, French is an asset.
  • You have a master degree or equal by experience.

We offer you
A brand new position in a bank that empowers people to develop their skills, along with an exciting challenge for people with true entrepreneurial spirit .