Customer Journey expert - Tax Advice Expert

  • Competitive
  • Brussels, Bruxelles-Capitale, Belgium Brussels Bruxelles-Capitale BE
  • Permanent, Full time
  • ING
  • 19 Jun 18 2018-06-19

Customer Journey expert - Tax Advice Expert

Customer Journey Expert - Investments
(level G)
[Belgium, full time]
We redefine banking. What about you?
There has never been a more interesting time to work at ING. We're on a journey that's centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We're proud of that!
Would you like to work for a bank where honesty, integrity and responsibility are valued? Are sustainability, caring for others and thinking ahead part of your DNA? Do you want to make the difference for our customers thanks to our agile way of working ? (click on link to see the video https://www.youtube.com/watch?v=NcB0ZKWAPA0 ) Then read what comes because ING might very well become your future employer.
Your role & work environment

As a Customer Journey Expert (CJE) Tax, you are responsible for the analysis and the optimization of tax related service offering.

As a team, we work towards the development of ING's new European banking platform, for which you will work in close collaboration with our colleagues in the Netherlands.
Your key responsibilities

  • Working together with colleagues having different expertise in self-steering teams
  • Ensuring excellent processes by continuously evaluating our way of working in order to meet and improve customer expectations
  • Implementing the strategy taking ING's priorities and customer's expectations into consideration
  • Helping to improve the quality of the ING's communication via the different channels and touch points
  • Understand and apply business principles and external regulation
  • Actively participating and if necessary take initiatives to improve the collaboration between different stakeholders, and colleagues in other teams with the aim to create even more added value to our customers

We look for:
A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

  • Driven and customer focused, loving to collaborate with different people
  • Good analytical skills
  • Strong planning and organization skills
  • Able to work in an autonomous way and to take initiative
  • Long term vision of the business
  • Making things happen thanks to your 'can do' attitude
  • Evolution is part of your DNA: you are interested in how our world evolve, and translate this into the continuous improvement of our processes and communication channels
  • Problem solving
  • You have relevant experience in Investments and Tax related aspects
  • Fluent in English and Dutch or French
  • You hold a Master's degree with 1 to 4 years of experience


We offer you
A brand new position in a bank empowering people to develop their skills, and an exciting challenge for people with an entrepreneur spirit.