CDM Service Delivery Manager, VP
Who we are looking for
This is a management position within Client Delivery Management Team APAC based in HZ. Primarily, the role will be responsible to manage the execution of Upstream Incident Remediation and Improvement Plans relating to select State Street and Client Critical issues . What you will be responsible for
1. Responsible for the revie w and remediation of operational service delivery issues , reportable and non reportable 2. Perform analysis on selected STT and Client Critical Issues identifying high impact and key trends items for attention 3. Work with the responsible operations teams to gain a full understanding of the incident and to conduct root cause analysis 4. Create, prioritize, plan and lead the execution of identified improvement focused remediations on behalf of STT APAC and its client base 5. Build strong stakeholder and contributor relationship networks wherever necessary, including with Client Service, Oversight Governance, CoE's , Shared Services and Product teams to drive the execution of operational improvement plans 6. Assess operational effectiveness and implement changes which streamline functions, ensure an optimal service environment and appropriate technology utilization. 7. Communicate the overall Incident Remediation and Improvement event status to stakeholders including open issues status, areas of risk and steps being taken towards resolution 8. Work with regiona l Governance teams to ensure a consistency of goal alignment, trend assessment and reporting for all events worked on 9. Foster a sense of collaboration and urgency towards the execution of improvement outcomes with direct staff and within the broader team 10. Conduct performance planning and reviews for direct staff members 11. Be responsible and accountable for staff development and retention About State Street What we do.
State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow.
We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility.
We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers