Associate, Corporate Customer Service team of Operations Department Associate, Corporate Customer Service team of  …

CHINA MERCHANTS BANK CO LTD
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 29 May 19
Negotiable
CHINA MERCHANTS BANK CO LTD
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 29 May 19
Negotiable
To handle elephone and email enquiries regarding corporate banking business and to conduct follow up calls to customers to ensure high quality customer service

Job Description:

  • Handle telephone and email enquiries regarding corporate banking business
  • Retain and enhance customer relationship
  • Conduct follow up calls to customers to ensure high quality customer service
  • CDD related document review for corporate customer
  • Support administrative work on a need basis
  • Prepare statistics reports
  • Participate in user acceptance tests for new system or function

Requirement:

  • F7 or above
  • 1-2 years working experience, prefer in call center or customer service, knowledge and experience of KYC/AML is a plus
  • Fresh graduates will also be considered if candidates have good attitude
  • Familiar with Microsoft Word, Excel & PowerPoint
  • Excellent command of spoken English, Mandarin & Cantonese
  • Service-oriented with excellent communication and interpersonal skills
  • A good team player, detail-oriented with good organizational skills
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