Connectivity Operations Engineer

  • Fixed Salary and Benefits
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • Capgemini Singapore Pte Ltd
  • 12 Jul 18 2018-07-12

CapGemini Singapore is looking for Connectivity Operations Engineer to supply quality network operational support and analytical skills to Business & Technical areas as a member of the EMEA Network Support team

Key Accountabilities

The team are responsible for the support of the global Networking, Firewall, load balancing, Audio Visual, wireless and IP telephony technologies. As with all large, multiple site, multi-protocol networking environments, problems and change occur. The primary function of the role will be to identify, determine and resolve these issues on an as required basis. In addition to these abilities the role will have:

  • The capability to identify possible network affecting situations, faulty hardware or logical problems.
  • Assess the network and via the use of knowledge and available tools identify and resolve faults.
  • Have the ability to assess any existing network device and review / amend as required in a controlled manner.
  • Take key decisions in respect of the impact of any fault or change on users and existing infrastructure
  • Ensuring all tasks are recorded and completed in a professional and structured manner and all company process and procedures are followed
  • Be capable of liaising with other technology, business areas and 3rd party vendors in pursuit of resolving the problem or communicating progress.

The team are also expected to be involved proactive tasks such as delivering new projects.

Stakeholder Management and Leadership

  • Gather requirements from Core Networks product managers, service managers, product engineers and solution delivery centre
  • Work with other teams within Infrastructure Services to provide sustainable enterprise scale solutions
  • Engage end users and key stakeholders to provide feedback and ensure requirements and expectations are properly met

Decision-making and Problem Solving

  • Solve operational issues through troubleshooting and incident resolution
  • Act as a gatekeeper for changes which goes into production
  • Implement changes according to stakeholder requirements
  • Act as an owner for network inventory

Essential Skills Required

  • Qualified CCNP
  • Experience of network Support within a large institution
  • Hands-on Cisco product configuration using IOS
  • Working knowledge of the following LAN/WAN Protocols & Technologies: (TCP/IP, Multicast, Ethernet, VPN)
  • Working knowledge of the following routing & bridging protocols: (BGP, RIP, OSPF, EIGRP, STP, Etherchannel)
  • Working knowledge of Firewall platforms
  • Working knowledge of Load Balancing platforms
  • Working knowledge of Enterprise management platforms

Preferred Skills

  • Educated to Degree level
  • Qualified CCIE
  • Experience of working within a large multiple-site, multi-protocol LAN & WAN, preferably within a global financial institution
  • Hands-on Cisco product configuration using IOS
  • Hands-on  experience with the design of multi-national enterprise switched and Layer 3 LAN’s
  • Working knowledge and design of multicast enabled LAN/WANs
  • Knowledge of infrastructure cabling schemes, the Medias and technologies used.
  • Working knowledge of Firewall platforms
  • Working knowledge of Enterprise management platforms including Spectrum
  • Working knowledge of content switching hardware including F5 BIG-IP and Cisco CSS
  • Working knowledge of Enterprise wireless technologies
  • Understanding of SDN technology
  • Working knowledge of scripting language (Python, expect-scripting)