Customer Risk Quality Assurance Manager - Commercial Banking

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 19 Sep 18 2018-09-19

Customer Risk Quality Assurance Manager - Commercial Banking

Some careers open more doors than others.
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.

We are currently seeking a high caliber professional to join our team as Customer Risk Quality Assurance Manager.

Principal responsibilities

  • Drive improvements in First Line of Defense ability to recognize Financial Crime Compliance risks and take appropriate action
  • Establish country Key Performance Indicators that demonstrate improvements in Financial Crime Compliance comprehension and control for the Commercial Banking business
  • Support the delivery of Global change management programmes and initiatives required to deliver the strategy for Commercial Banking
  • Support the Global Standards programme on Global Financial Crime Compliance and generally assisting them with the resolution of compliance and operational risk issues across First Line of Defense
  • Provide guidance and support to Commercial Banking sites in conjunction with experts across the financial crime divisions
  • Uphold and enhance compliance and Financial Crime Compliance risk culture across the role's Commercial Banking jurisdiction
  • Maintain strict internal control
  • Partner with the line of business, with other functions to develop appropriate measures to address common Financial Crime Compliance risk issues
  • Develop an effective and professional workforce
  • Manage compliance and Financial Crime Compliance risk counterparties in Commercial Banking sites to achieve objectives on country level
  • Foster strong compliance and operational risk culture across Commercial Banking

  • ​Bachelor degree holder
  • Experience in Financial Crime Compliance, Anti Money Laundering, Know Your Client, or Client Due Diligence
  • Solid knowledge and experience in processes and Bank systems
  • Strong analytical and problem solving abilities
  • Organized and logical thinker
  • Strong interpersonal sensitivity
  • Strong written and verbal communication and presentation skills
  • Fluent Cantonese and English
  • Ability to read Simplified and Traditional Chinese
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.