Customer Services Manager (Complaint Handling and Project Management) Customer Services Manager (Complaint Handling and  …

Bank Of China (Hong Kong) Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 05 Jul 19
Competitive
Bank Of China (Hong Kong) Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 05 Jul 19
Competitive
Customer Services Manager (Complaint Handling and Project Management)
Responsibilities:
  • Handle corporate customers' feedback and complaints in a timely manner
  • Conduct thorough investigation into complaints in accordance with internal and external guidelines
  • Analyze customers' feedback and root causes of complaints, identify areas for improvement, and prepare reports and recommendations for enhancing service quality
  • Cooperate with different business units to provide excellent after-sales services
  • Perform other duties as assigned

Requirements:
  • Bachelor degree or above in Business Administration
  • At least 3-5 years' working experience in complaint handling or customer service, preferably in the banking or financial industry
  • Sound knowledge in corporate banking products would be an advantage
  • Good analytical and problem solving skills
  • Excellent interpersonal and communications skills and be a good team player
  • Self-motivated, proactive and responsible
  • Good command of verbal and written English and Chinese
  • Proficient in computer applications, such as MS Word, Excel, PowerPoint

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