Customer Services Officer (VIP) Customer Services Officer (VIP) …

Bank Of China (Hong Kong) Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Bank Of China (Hong Kong) Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Customer Services Officer (VIP)
Responsibilities:
  • Communicate with both internal and external parties to ensure customers' service requests are fulfilled
  • Resolve and analyze customer opinions and proactively follow up with related parties for services improvement
  • Ensure good customer service is delivered to the customers
  • Prepare statistical reports / analysis and make recommendation for customer services enhancement
  • Handling Ad hoc duties as assigned
  • Five-day Work Week
Requirements:
  • Degree holder or above, major in Finance, Economics, Business Administration or related disciplines preferred
  • Minimum 1 year's customer service experience preferred
  • Knowledge in card products, systems and operations an advantage
  • Customer oriented with good communication and interpersonal skills
  • Strong self-motivated, well organized, independent and a good team player
  • Good communication skills in both spoken and written English, Cantonese and Mandarin, and be competent in MS Office applications.
  • Fresh Graduates will also be considered
  • Immediate availability preferred

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