Data Center Operator Data Center Operator …

Cognizant
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Cognizant
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Data Center Operator
Roles & Responsibilities :
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  • \t Supervise all Bank's IT system hardwares and softwares within the data centres
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  • \t Manage the DC operations including the shift leaders and operators group and shifts.
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  • \t Ensure daily routine hardware, software, and network health checks are carried out. Monitor the systems. Run all scheduled jobs as per instructions in the operation guides.
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  • \t Provide advice and guidance to IT Specialists, Application teams and other stakeholders.
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  • \t Maintain contact with the Head of Operations in providing regular updates when working on problems in accordance with the severity of the situation.
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  • \t
  • \t Adhere to service core hours, service levels, and performance and efficiency targets utilizing Bank's ITSM system.
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  • \t
  • \t Strictly adhere to defined Data centre procedures and addition instructions from application support team or shift leaders.
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  • \t Enforce the Technology call flow process. Adhere to escalation procedure. Ensure the escalation procedure meets customer requirements
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  • \t
  • \t Reporting, as per defined formats
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  • \t Run preventive maintenance on all business critical IT infrastructure or operations as per instructed.
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  • \t Develop training materials and conduct training in the data centre for new-joiners.
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Requirements:
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  • Diploma or above in Information Technology, Computer Science, or equivalent
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  • Minimum 2 years of experience in data centre operations
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  • Familiar with Winzone WZ
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  • Familiar with PDU installations, racking, stacking, handling physical hardware failures in the Datacenter
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  • Hands-on experience in networking and cabling management
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  • Experience in vendor management/coordination, monitoring for equipment replacement/configurations, site repairs/maintenance/audits, etc.
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  • Good communications and documentations skills
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  • Fluent in spoken and written Chinese and English


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