Desktop Support Engineer Desktop Support Engineer …

Cognizant
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Cognizant
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Desktop Support Engineer
Job summary
Working in a team of 4 engineers, provide end user IT support to users in the Hong Kong office. There are about 600 users in Hong Kong office.

Responsibilities
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  • Installing, configuration, troubleshooting Windows 10, Office, VPN and other common business applications
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  • Identifying PC hardware issue and get vendor to resolve
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  • Isolating network/server issue and coordinate with network/server or other team to have it resolved
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  • Supporting meeting room equipment and software
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  • Do printer troubleshooting
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  • Providing IT information and guide to user
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  • Managing IT hardware and software assets
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  • Using ServiceNow to update IT ticket

Job requirements
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  • Possess minimum of 4 years relevant experience
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  • Network trouble shooting skills
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  • Basic project management skills
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  • Good communication skills in English & Cantonese. Mandarin will be an added advantage.

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