HSBC Digital IT Recovery Manager - HSBC Operations, Services and Technology

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 15 Jul 18 2018-07-15

HSBC Digital IT Recovery Manager - HSBC Operations, Services and Technology

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high caliber professional to join our team as HSBC Digital IT Recovery Manager.

Principal responsibilities

  • End to end responsibility for the management, communication, escalation, investigation and resolution of incidents, ensuring Business and Customer updates are timely and of sufficient quality, arranging discussions and updates as required.
  • Ensure that all modes of communication are effectively used throughout the incident life cycle.
  • Running teleconferences or technical meetings for incidents that need focus working collaboratively with the Incident Management team
  • Jointly acting with the Incident Manager as Incident escalation focal point, identifying and resolving conflict and bottlenecks.
  • Creation of agreed action plans with named actions and deadlines. Accountable for the Delivery of that plan.
  • Document post incident recovery steps in order to establish Root Cause, aid in Process improvements, identify deviations and to enable creation of a Knowledge Base.
  • Driving, developing and managing the major incident recovery management process and associated procedures and systems.
  • Leading process efficiency improvements including automation, innovation and cutting edge communication methods.
  • Develop and Maintain Runbooks and skills matrix around agreed Critical Systems for use in Incident Situations


Qualifications
Requirements
  • ​Experience in a hands on application support or Incident Management role.
  • Extensive problem solving and debugging skills
  • Experience in supporting multi tier infrastructures
  • Strong interpersonal, influencing, communication and report writing skills.
  • Able to interact appropriately with users of various technical skill levels, remaining calm and courteous while working to resolve problems.
  • Ability to adapt and understand new technologies.
  • Strong technical competencies resulting from previous working experience at expert level within an Information Technology operational or support environment.
  • Methodical approach to problem solving and attention to detail.
  • Proficient documentation skills, able to fully document operational requirements, proposed solutions, processes and data flows effectively
  • Effective time management skills; with the ability to work on multiple tasks simultaneously requiring experience with prioritizing tasks due to shifting priorities, fluctuating workloads, and deadline pressures


You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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