IT Service Delivery Manager

Posted 3 days ago Permanent Competitive

Large-scale Financial Platform
Strategic Service Management
Tech-savvy teams

Overview We are seeking an experienced Service Delivery Manager to oversee the BAU operations, application maintenance, and service performance of a large-scale customer-facing platform. The role focuses on ensuring service quality, SLA compliance, operational governance, and stakeholder reporting in a post-implementation support environment.

Responsibilities

Manage BAU service delivery and ensure SLA/KPI compliance for a large-scale financial platform
Monitor service performance and SLA achievement, including system availability, user login success rates, mobile application performance, and payment transaction processing.
Prepare and present regular service reports, SLA dashboards, performance reviews, and service improvement plans to stakeholders.
Coordinate application maintenance activities, including security patching, bug fixes, component upgrades, and enhancement releases.
Conduct service health checks and drive recommendations on system performance, resilience, capacity, security, and operational improvements.
Track issues, risks, corrective actions, and improvement initiatives to ensure service stability and compliance with contractual requirements.
Work closely with support, infrastructure, development, and vendor teams to ensure effective service delivery.
Manage service review meetings and act as the key interface between business stakeholders and technical delivery teams.

Requirements

5+ years of experience in Service Delivery, Application Support, Managed Services, or Application Maintenance.
Strong background in SLA management, service reporting, and stakeholder management.
Knowledge of application maintenance lifecycle, patch management, and operational governance.
Experience supporting large-scale enterprise, government, or public-sector applications is preferred.
ITIL knowledge is advantageous but this is not an ITSM process management role.

Preferred Background

Government, public-sector, financial services, pension, insurance, or large-scale digital platform projects.
Experience supporting mission-critical applications with strict contractual SLA requirements.

Job ID a4VQ8000005PKn3MAG

ABOUT COMPANY

TEKsystems Hong Kong

Hong Kong

HR & Recruitment

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a committed team working with over 6,000 clients across North America, Europe and Asia Pacific.

As an industry leader in talent services, we work with progressive leaders to drive change. That’s the power of true partnership.

TEKsystems is an Allegis Group company.

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