Junior client support representative - fintech Junior client support representative - fintech …

Hamlyn Williams
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 10 Jul 20
Circa. 20k per month + quarterly bonus
Hamlyn Williams
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 10 Jul 20
Circa. 20k per month + quarterly bonus
Hamlyn Williams
My client is a well established, and rapidly expanding, global fintech firm operating in the B2B payments market. They have an immediate need for a junior to join their Hong Kong team to help[ support clients across the region.

The role:

  • Addressing and solving customer issues via email, telephone and Skype.
  • Work with other global representatives where required to resolve issues
  • Help customers with API integration to the company's gateway
  • Help maintain the payments processing environment
  • Identify and document bugs and other issues

Requirements:

  • Ideally 1-2 years' working experience with a preference for candidates who have some knowledge of financial services. We may consider fresh graduates, particularly those with Japanese language ability and/or some exposure to financial services.
  • Fluent in spoken and written English is a pre-requisite
  • Other languages, particularly Cantonese and/or Mandarin and/or Japanese are a bonus.
  • Experience in technical/customer support and/or online payment processing is an advantage, but not a requirement.
  • Passion for fintech and constant self-learning.
  • Ability to quickly learn new features and adapt to innovations.

Please note that this role is based in Cyberport.

Salary will be in the 18-23k per month range depending upon experience. In addition there is a quarterly bonus and an annual training trip to an overseas loaction.

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