Manager, Client Service (Service Director)

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • BNY Mellon
  • 18 Apr 19

Manager, Client Service (Service Director)

  • Manages a client service team responsible for providing quality client experience on a daily basis.
  • Maintains familiarity with industry best practices and maintains a small roster of clients.
  • Coordinates and directs the daily operations of a client service team.
  • Monitors work metrics and standards.
  • Resolves team issues as required.
  • Resolves complex or non-routine client issues or inquiries as needed.
  • Maintains relationships with business teams to report client trends and needs.
  • May use knowledge of client issues to contribute to business development efforts.
  • Manages internal activities and initiatives designed to improve the client experience.
  • Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
  • Manages a Client Administration team. Responsible for the achievement of team goals and objectives, talent management and supervision of team members.
  • Team supports a selected number of client accounts ranging from moderate to highly complex.


Bachelor degree with at least 5 years of custody/market experience. Team management experience required. Experience in custody operations and strong client servicing skills.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Hong Kong-Hong Kong-Hong Kong
Job: Asset Servicing
Internal Jobcode: 70101
Organization: Service Directors-HR16351
Requisition Number: 1902650