Manager, Fraud Analytics (CTB) - Hang Seng Bank (HK)

Job description
A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

WPB Chief of Staff

We are currently seeking a high caliber professional to join our department as Manager, Fraud Analytics.

Principal responsibilities

• Design and document new fraud detection rules according to system capabilities and business requirements to mitigate fraud risk with good balance between fraud risk mitigation and customer experience
• Strictly adhere to internal procedures to design rule management process to avoid adverse impact to customer and business
• Analyse fraud trend and design the controls to ensure planned operational capacity is sufficient to manage the risk
• Develop new analytics capability and new analytical practices to mitigate complex and/or syndicate fraud risk in partnership with Fraud Product Management function, other Research & Analytics functions.
• Interpret and manipulate large data set to extract trends and identify issues and risk
• Build trust and credibility with stakeholders in order to objectively engage them and where appropriate challenge their views

Requirements

• Minimum of 3 years' relevant experience. Domain experience in fraud risk is preferred - specialization in card fraud, payment fraud / scams is an added advantage
• The ability to work with limited supervision; the ability to make decisions regarding assigned projects independently or with limited direction from management.
• Proven experience of translating complex data and analytical output into practical fraud mitigation solutions.
• Experience of using either SAS or Python. Advanced analytical techniques will be an advantage e.g. regression analysis, predictive analysis, data mining, machine learning
• Strong analytical thought process and aptitude for creative problem solving.
• Agile methodologies or experience working in a fast paced analytics environment.
• Proficiency in both English and Chinese
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.