Manager, Infrastructure & Service Management (Network) Manager, Infrastructure & Service Management  …

Prudential Hong Kong Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 03 Jun 20
Competitive
Prudential Hong Kong Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 03 Jun 20
Competitive
Manager, Infrastructure & Service Management (Network)
At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that you can shape, an inclusive workplace where everyone's ideas are valued and a culture where we can thrive together. Our people stay connected and tuned in to what's happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.

Coordinate and establish with the vendors and service providers in delivering the on-going and project-based Infrastructure services and driving the internal initiative projects. In addition, to ensure the compliance of the vendor's service performance and align with the internal PCA's policies and external regulations.

Job Responsibilities:

  • Coordinate the vendors and service providers in delivering the daily on-going and project-based Infrastructure services and driving quality initiative projects
  • Conduct vendors meetings to review and prioritize the system changes and project implementation schedules so as to minimize the exposure of risks to business operations
  • Manage the relationship between vendors and internal IT teams, and monitor the service performance for ensuring the vendor meets the defined Service Level Agreement
  • Drive process improvement initiatives enforce project disciplines, regular compliance review with the vendors to ensure the services providing meets the internal policies, external regulatory and auditing compliance
  • Manage to provide reports and analysis in regular basis for Senior Management review, and recommend best practice for innovative improvement

Job Requirements:

  • Degree in Computer Studies, or related disciplines
  • IT Certification in ITIL, PMP, CCNA or related disciplines
  • Minimum 10 years of working experience in insurance and/or banking and finance sectors with at least 3 years vendor management and/or project management experience
  • Experience in managing the data center operations, problem and change management, process, platform, network and infrastructure projects
  • Solid experience in outsourcing services and vendor management
  • Strong leadership skills, project management, people management, vendor management, problem solving and decision-making skills
  • Experience with Cisco networks, network security and Firewall technologies
  • Solid experience in LAN/WAN, networking and routing, WiFi network
  • Excellent in communication skills with strong interpersonal skills
  • Good command of both written and spoken English and Chinese
  • Able to work independently
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