Principal Solutions Specialist(Application Support)-GTS

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • PricewaterhouseCoopers Ltd
  • 17 Jul 18 2018-07-17

Principal Solutions Specialist(Application Support)-GTS

PwC - Mainland China, Hong Kong and Macau

PwC China, Hong Kong and Macau work together on a collaborative basis, subject to local applicable laws. Collectively, we have around 600 partners and 15,000 people in total.

We provide organisations with the professional service they need, wherever they may be located. Our highly qualified, experienced professionals listen to different points of view to help organisations solve their business issues and identify and maximise the opportunities they seek. Our industry specialisation allows us to help co-create solutions with our clients for their sector of interest.

We are located in these cities: Beijing, Shanghai, Hong Kong, Shenyang, Dalian, Tianjin, Jinan, Qingdao, Nanjing, Suzhou, Hangzhou, Ningbo, Wuhan, Changsha, Xi'an, Chengdu, Chongqing, Xiamen, Guangzhou, Shenzhen, Macau.

About Internal Firm Services

In order to deliver a first-class service to our clients, we need first-class support internally. Our Internal Firm Services (IFS) is a network of specialist support professionals who play a vital role in ensuring we have all the right resources, services and technology. Not all of us work directly with external clients. Some of our best people choose to apply their talents as part of IFS and as such are a part of an organisation on a par with many of our external clients.

Our teams in IFS include: Administration, Branded Merchandise, Business Development, Finance, Global PwC Experience, Global Technology Solutions, Human Resources, Marketing & Communications, Office of General Counsel, Research, and Senior Partner Office.
Job Description & Responsibilities

  • Possessing specialist knowledge of operating systems, devices, applications and software;
  • Provide technical support to external clients and to teams within the organisation;
  • Deliver end-to-end business solutions in line with IT strategy;
  • Provide 24/7 support, and required to carry mobile phone for urgent case handling;
  • Write professional comprehensive documentation; including but not limited to project proposals, requirement specifications, functional specifications, implementation plans, test plans, user guides and deployment plans;
  • Work with different teams to support end-to-end application implementation services for external clients and within organisation;
  • Manage ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date;
  • Deploy in-house develop systems to external clients and within organisation following standard procedures and protocol;
  • Work closely with local and remote IT teams to assess technical and operational requirements of business solutions, and implement system solutions;
  • Work with the Project Manager to support end-to-end application implementation services and project delivery;
  • Stay close to the business development of various lines of service and cultivate strong relationships with end users;
  • Explore and recommend new technologies to improvements to existing IT services.

  • Degree holder in Computer Science, Information Technology or related disciplines;
  • 7 to 10 years' working experience in application support, system implementation & deployment, solution advisory; software design experience is preferable;
  • Strong analytical, problem solving and communication skills; strong business sense and good business writing skills;
  • Strong sense at design of user experience and attention to details;
  • Sound track record for successful tier 3 application support and system implementation;
  • Ability to maintain effective communication and good relationships with team members;
  • Fluent in English, Cantonese, and Mandarin;
  • Excellent organisational and time management skills, self-motivated and able to work under pressure;
  • Server experience in Microsoft Server, MongoDB server, Elastic Search server, Neo4j;
  • Experience in MongoDB NoSQL, Microsoft SQL, Microsoft.Net, SharePoint technologies, HTML, Javascript, XML, Web Services, Windows Applications;
  • Experience in iOS - iPhone & iPad / Android, Lotus Notes application development would be an advantage.