Process Consultant - HSBC Operations, Services and Technology

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 22 Jul 18 2018-07-22

Process Consultant - HSBC Operations, Services and Technology

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high caliber professional to join our team as Process Consultant .

Principal responsibilities

  • Responsible for carrying out process reengineering projects in order to deliver an agreed set of business objectives and meeting the overarching portfolio strategy of one of the following Operations Transformational Programmes, Consumer, Wholesale, Risk, Payments or Operational Services.
  • Support delivery of the Operations Transformational Programmes, also work in partnership with peers across Operations Transformation and Process Excellence to align and drive Global Operations business imperatives and work with executives, leaders and teams across the functional and geographic landscape.
  • Engage and manage a wide spectrum of stakeholders and partners across the bank.
  • Be accountable for quality assurance, delivering high value financial improvement initiatives and creating an environment for the development and capability within the respective portfolio.
  • Responsible for reengineering customers end to end journeys. This will be achieved through the application of reengineering, continuous improvement, Lean six sigma, agile, migration, production management tools, Robotics Process Automation and cognitive technologies.
  • Embed change, continuous improvement, identify and mitigate key risk, influence and manage stakeholders, build strong relationships to lead the change.
  • To deliver the 2020 transformation programmes by focusing on the globally directed projects and initiatives, designing, implementing and embedding Business As Usual processes.
  • Support rollout of our key production measurement tool to all process areas and when specified introduce an automated capacity planning and scheduling tool.
  • Support the roll out and adoption of the process excellence training courses and emodules by scheduling all management and supervisory staff to attend and again appropriate certification.
  • Promote and support the 2020 programme and encourage our operations staff to shift towards adopting the Operations Transformation and Process Excellence practices required to be effective in the role.


Qualifications
Requirements
  • University degree holder
  • Track record of execution on Lean Six Sigma projects to successful completion is an advantage.
  • Solid experience working on process improvement initiatives in HSBC or other large complex organizations. Financial services organization experience highly preferred. Overall financial services industry knowledge with specific functional expertise ideal.
  • Proven track record of building, fostering and maintaining best practice solutions and tools to improve and optimize work flow, identify opportunities for synergy and integration, simply complex process and maximize production with fewer resources.
  • Demonstrated ability to build professional relationships with stakeholders using formal and informal networking skills.
  • Experience in achieving objectives effectively and efficiently.
  • Demonstrated ability to define a problem, assess it and propose solutions based on facts and data.
  • Ability to demonstrate customer centric experience to drive process design activities and provide suggestions on design.
  • Proven experience and application in process variability reduction and waste reduction such as LEAN and Kaizen principles.
  • Good facilitation skills and experience in managing stakeholder requirements and design sessions.
  • Familiarity and experience with financial services business and governance models
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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