Senior Application Support Specialist- Top Tier Buy Side Firm Senior Application Support Specialist- Top Tier  …

Michael Page
in Hong Kong
Permanent, Full time
Last application, 16 Sep 20
1200000
Michael Page
in Hong Kong
Permanent, Full time
Last application, 16 Sep 20
1200000
• Fanatastic Opportunity to be a part of a growing team in Asia• Report to the HQ in USA
About Our Client
A Top Tier American Hedge Fund is looking to expand their Asia Technology Operation as the business is rapidly expanding

Job Description
  • Act as the first point of support for system incidents including trading application
  • Level 1, 2, trading for Trader, Portfolio Managers and Analysts
  • Level 1 Market Data service support and document requests for trading tool enhancements
  • Capable of making independent decisions while mitigating risk
  • Identifies, diagnoses, and resolves functional and technical problems and business critical incidents through research and analysis of trends, root causes, and business impact


The Successful Applicant
  • Eager to learn and open minded
  • End-to-end incident resolution for the clients
  • High client satisfaction scores and positive user perception and feedback
  • Escalation of critical incidents and identification of patterns in recurring incidents
  • Resolutions of incidents in a timely and effective manner
  • Ability to communicate via producing documentation at all levels, client service and technical writing skills, coupled with a strong interest in further developing and integrating systems knowledge with technology skills
  • Dedicated and conscientious
  • Team player


What's on Offer
  • Excellent Base & Bonus
  • PTO
  • Tuition assistance
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