Senior Digital Product Manager, Customer experiences - Retail Banking and Wealth Management

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 22 Jul 18 2018-07-22

Senior Digital Product Manager, Customer experiences - Retail Banking and Wealth Management

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Senior Digital Product Manager, Customer experiences.

Principal responsibilities

  • Functions as a cross functional user led design team where you as the digital product manager is in the lead of managing the discovery process, problem finding process and solution finding process
  • Setting the design sprint cycle and lead the sprint planning accordingly
  • Find and validate the right customer problems as part of a posed important business problem for the Asia region, and perform proper business feasibility study before it is handed over the associated development team
  • Lead and follow the problem discovery, problem validation, solution finding and validation as well as the feasibility phase whilst using a mix of design thinking, agile methodologies and a lean start up approach along the way
  • Set out the sprint cycle and lead the sprint planning to effectively use time within this creative process and to keep focus on the problems at hand
  • Together with the team set up the right analysis, customer engagement, research methodologies, cocreation with customers, active validation with customers in the time frame
  • Summarise and present back all findings of each sprint cycle to the relevant senior stakeholders in a show and tell set up
  • Present at each decision point during the process if the customer problem or solution deserves to be worked on further
  • Ensure the proposition features are best in class, simple, easy to use and differentiating
  • Serve as a role model within the organisation on the use of user led, data led designing of propositions and solutions and actively engage, enthusiast and share the methodology used


Qualifications
Requirements
  • The opportunity to pitch for appropriate investment and ongoing resources, which will vary from small user experience changes to proposed partnerships and acquisitions
  • Energetic, positive attitude and team player
  • Solid experience in designing products and holistic customer experiences and have a passion for creating best in class customer experience
  • Solid experience in cocreation with customer and the use of design thinking, lean start up and agile methodologies
  • Possess a blend of business and technical savvy, ability to drive strategy into action
  • Strong understanding of digital customer experience, while experience with travel, lifestyle, and other consumer product development is a strong advantage
  • Preferable to have had Profit and Loss responsibilities previously
  • An entrepreneurial drive, with the ability to deconstruct and solve problems, to investigate drivers and figure out why things happen
  • Proven ability to build strong relationship across stakeholder groups with the ability to effectively influence and communicate across various business lines and units and at senior levels within the organisation
  • Masters degree or equivalent preferable

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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