Main Responsibilities

1. Platform & System Support: Provide L2/L3 production support for core trading systems across Fixed Income, FX, Derivatives, and Sales workflows (ION Trading platform, TREP/RMDS, and proprietary applications).

1. Incident & Problem Management: Manage end-to-end incident resolution, root-cause analysis, escalation workflows, and release deployment following ITIL standards.

1. Infrastructure & Market Access: Ensure optimal performance of low-latency trading infrastructure, market access components, and bank contribution flows.

1. Automation & Monitoring: Enhance and fine-tune proactive monitoring tools (ITRS Geneos) and automate routine health checks and operational workflows using Python and Shell scripting.

1. Operational Continuity: Coordinate and execute weekend maintenance, migrations, data center power-down procedures, and Disaster Recovery / Business Continuity Planning (DRP/BCP) exercises.

1. Cross-Functional Collaboration: Act as a bridge between Development, Infrastructure, and Global Run teams to schedule, test, and execute application deployments.

1. On-Call Support: Participate in an on-call rotation for weekend releases, maintenance, and critical production incidents.

Role Requirements & Qualifications

Education & Experience

1. Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.

1. Experience: Minimum 7 years of industry experience supporting mission-critical, high-availability environments—preferably within investment banking, capital markets, or fintech.

Technical Competencies

1. Trading Systems & Protocols: Solid hands-on experience with ION Trading platform, TREP (RMDS), market access platforms, or FIX protocol.

1. Infrastructure & Low Latency: Proven expertise in low-latency environments, Unix/Linux and Windows server platforms, network topology, databases, and middleware setups.

1. Automation & Scripting: Strong proficiency in Unix Shell scripting and Python (or Perl/SQL) for deployment automation and system troubleshooting.

1. DevOps & Tooling: Deep understanding of DevOps practices and batch scheduling tools (e.g., Control-M).

1. Monitoring: Practical experience with enterprise monitoring platforms like ITRS Geneos.

Soft Skills & Operational Traits

1. Pressure Management: Ability to maintain composure, prioritize tasks, and make critical decisions under pressure in a fast-paced Front-Office environment.

1. Autonomy & Leadership: Highly autonomous, self-motivated, and proactive in identifying and resolving systemic issues.

1. Communication: Excellent interpersonal skills with the ability to liaise seamlessly between technical teams and business stakeholders.

1. Languages: Fluency in English.

1. Flexibility: Willingness to support scheduled weekend shifts and on-call rotations.