Technology, Platform, AppBank Operations/Client Impact Team Specialist, VP, Hong Kong/Tokyo

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • Goldman Sachs International
  • 11 Dec 17 2017-12-11

Technology, Platform, AppBank Operations/Client Impact Team Specialist, VP, Hong Kong/Tokyo

MORE ABOUT THIS JOB AppBank Operations is a 24x7, unified production management team supporting the firm's business applications through the use of leading-edge support systems and processes. The team's continuous improvement is facilitated by through the adoption of tooling which is developed by the AppBank Engineering team. These systems highlight discrepancies in the health of production and automate failure resolution through the use of machine learning techniques. The focus of the team is on continuous measurement and reduction of risk and cost. Team members have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field.


  • Work actively with various support teams in the firm to analyze and assess client impacts during incident
  • Connect the dots technically and functionally through technology stack from front to back during incidents
  • Manage client impact assessment during incidents and effectively communicate with users, application owners and senior stakeholders across all areas
  • Enhance client experience by identifying improvements to application stability and performance or operational workflow efficiency, and advise service owners on permanent enhancements accordingly
  • Adopt various tools developed by engineering teams to automate client impact assessment using machine learning techniques and measure/notify potential degradation in client experience.
  • Identify manual processes that can be automated and then work with engineering teams in automating them
  • Bachelor's degree (U.S. or equivalent)
  • At least ten (10) years of operations, technology, or client service experience in Financial Service Industry
  • P roblem solving in a development or production environment, including experience identifying patterns, analysing root cause and proposing solutions to resolve issues
  • Excellent communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with senior stakeholders
  • A comprehensive understanding of pre and post trade execution flows ranging from order management, executions, allocations, trade processing, confirmations, settlements, positions and balances, ledgers, margin and client reporting functions

  • Degree in Engineering
  • Specialization in Equities business processing

ABOUT GOLDMAN SACHS The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

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