Systems Operations & Admin, Assc2 Systems Operations & Admin, Assc2 …

State Street Corporation
in Bangalore, Karnataka, India
Permanent, Full time
Be the first to apply
State Street Corporation
in Bangalore, Karnataka, India
Permanent, Full time
Be the first to apply
State Street Corporation
Systems Operations & Admin, Assc2
Purpose Of Role:
  • Provide IT Service Desk Support to State Street Employees

Specific Duties:
  • Strong oral & written communication skills, Analytical skills, Pro-active problem solving attitude.
  • Experience using ITSM Ticketing tools (e.g. Service Now ) to manage and track incidents preferred
  • Working knowledge of Windows operating systems, Microsoft Office application suite
  • Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
  • Excellent interpersonal, organizational, communication and customer service skills; A+ certification helpful.
  • IT Service Desk - provides first level technical support through phone, email and chat support with a focus on prompt first call resolution.
  • Support for PCs, laptops, printers, cell phones, and tablets etc.
    Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution
  • Ability to multitask, prioritize, and resolves issues in a timely manner within a high-pressure environment
  • Knowledge of Investment Management banking practices is helpful, Basic understanding of finance industry and terminology
  • Communicates with customers at all levels of technical and non-technical skills sets
  • Follow all standard operating procedures (SOP) through the effective use of Knowledge management
    Work collaboratively with people across the organization

Work Parameters Or Boundaries:
24x7 Support

Specific Qualifications / Skills:
  • Pro-active problem solving attitude, Analytical skills, Strong oral & written communication skills
  • Exposure to ITIL process and ticketing tools (ServiceNow) with skills to generate Dashboards to report and act on trends.
  • Must be willing and able to work various shifts as assigned (such as nights, weekends and statutory holidays), based on business needs
    Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required
    Ability to work effectively in a team environment and collaboratively with other departments
  • Ability to review and analyze customer needs and provide appropriate client options/solutions.
  • Investment Banking domain experience is plus
  • Promote service excellence and work on an ITIL structure throughout.
  • Manage OLA's between internal departments
  • Work closely with Incident Management
  • Be able to document fixes and see incidents through to resolution

Level Of Education:
  • Bachelor's Degree level qualification (in a computer or IT related subject preferred) (B.E, B.TECH. BCA)

Previous Level Of Experience:
  • 1 - 3 years of experience in Technical Service Desk (Preferably VIP support) with excellent communication skills
Company Overview

From technology and product innovation to corporate responsibility and community development, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people - strengthening markets, building communities and creating opportunities for growth.

We owe that longevity to the commitment, expertise and creativity of our employees. Our continued success depends on our ability to attract and develop the best talent in the industry. That's why we're keenly focused on employee development, corporate citizenship and inclusion.

For us, success comes in the mark we make as an organization - for the industry, our clients, our communities and each other.