Sr. Tech Operations Analyst IND Sr. Tech Operations Analyst IND …

Ameriprise Financial, Inc.
in Noida, Uttar Pradesh, India
Permanent, Full time
Be the first to apply
Ameriprise Financial, Inc.
in Noida, Uttar Pradesh, India
Permanent, Full time
Be the first to apply
Sr. Tech Operations Analyst IND
Job Description

Provide operational leadership and direction to technology operations team(s) including employees, contract personal and strategic vendor partners. Accountable for the availability and performance of Insurance and Annuities applications and services and seamless business consumption of them. Lead operational support of front-line management of incidents and problems, and proactive /preventative analysis. Serve as escalation point and operational expert for issues, changes, various support requests and projects related to area of responsibility.


- Work as part of Operations team primarily supporting the Mainframe/Vantage applications
- Respond to incidents as well as work to identify proactive incident circumvention.
- Support the Batch Operations that occurs nightly for Mainframe systems.
- Identify and recommend performance enhancements/improvements for applications.
- Provide 24x7 on-call support and work during hours that accommodate a portion of the US work day.
Incident & Problem Management
- Work towards quick resolution/recovery of the high priority incidents in a time-bound manner to ensure business continuity and minimum downtimes.
- Coordinate and drive restoration of service disruptions/business escalated issues to meet and exceed established SLAs/OLAs.
- Ensure action plans are in place to address recurring issues, including escalation and effective hand-off to other teams as required.
- Work towards aggressive root cause analysis/permanent resolution for all the business impacting recurring technical issues.
Change Management
- Follow strict change management processes - RFC (Request for Change); ensuring balance between business requests and impact/risk.
Continuous Service Improvement Initiatives
- Improve effectiveness and efficiency of existing processes
- Follow best practices to enhance service delivery
- Develop the ability to think and act strategically
- Engage in the business and technology interactions to improve the service quality
- Ensure more quality checks to decrease the risks and errors
- Ensure to execute processes to optimize cost and quality

Required Qualifications

Required Qualifications:
- Bachelor's degree in Computer Science, B. Tech. MCA, or related. Equivalent experience considered.
- 5-7 years of broad technical experience with proven expertise in a majority of the following areas: Vantage /Mainframe (COBOL, JCL, SQL, DB2, CICS and VSAM)
- At least 2-3 years of Production support experience on Vantage batches.
- Experience in Production support, Proactive incident management, and Batch monitoring.
- Open to step up to learn and support the distributed applications built on Windows/Linux platforms.
- Familiarity with Financial and Insurance products including Claims application products is a positive.
- Should have exposure to IT environments governed by ITIL framework. Change, Incident & Problem Management-related  
   activities should be component of candidate's responsibilities.

Location: Noida
Timings: Afternoon shift (11:30 AM - 8:00 PM) including rotating night shift for 4-5 months
Cab Facility provided: Yes

Preferred Qualifications

Preferred Qualifications:
- ITIL Foundation certification.
- Assembler, .Net/MS SQL server.
- Insurance and Annuities knowledge will be highly preferred.
- Knowledge of Distributed systems will be an added advantage.
- Strong written and verbal communication skills with the ability to translate technical information to non-technical audiences and vice versa.
- Excellent problem-solving skills in multiple functional infrastructure/application areas.
- Strong customer service orientation and an inherent sense of urgency and attention to details for resolving issues.
- Proven experience creating, championing and maintaining processes, procedures and policies.
- Experience working in operations roles preferably in the financial services industry or other similar, highly
regulated environment.

About Our Company

With the right company, life can be brilliant. Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm's focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You'll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step to create a brilliant career at Ameriprise India LLP.