Job Title: Sales Support Specialist



Reports to: Sales Support Manager



Business Unit: Micromail/Presidio Licensing Centre of Excellence



Location: Hybrid - Cork or Dublin Office



Overview of Role



Micromail, now part of Presidio, is seeking to recruit a Sales Support Specialist. Micromail is one of Ireland's leading software reseller and licensing partner, with a strong focus on Microsoft and Adobe. The ideal candidate will play a key role in ensuring smooth sales operations while delivering excellent customer service.



Key Role Responsibilities

• Placing orders via internal and vendor platforms


• Preparing and sending quotations to customers


• Manage and process incoming customer POs


• Managing mailboxes


• Become expert in our customer portal and ITSM platform


• Provide end users of our customer portal with training and support


• Dealing with initial customer queries or issues


• Complete training from key vendors as required


• Support Account Managers on key customer accounts


• Process and maintain sales support material such as product pricelists


• Handle customer inquiries, complaints, and follow-ups.


• Support internal teams with administrative tasks as needed.

Education, Qualifications and Skills

• Understanding of the IT industry sales channel


• Previous experience in a similar role is a strong advantage


• Knowledge of vendor ordering platforms, such as Microsoft and Adobe, an advantage


• Ability to build a rapport with customers, partners and colleagues


• Strong organisation and multitasking skills with high attention to detail


• Diploma or degree in Business, Administration, Sales, Marketing, or a related field (or equivalent work experience) is a strong advantage