What you'll do
As an associate within Client Services you will join our academy team in providing first line support to our customers, advisers and members. The focus of the team is to help our customers manage their investments with ease, providing knowledge and guidance to help support them in the future. The work can include anything from basic information requests to complex queries and in our academy you will go on a journey - progressing through three distinct stages over the course of 12-18 months. In the first 'discover' stage you will provide basic support to our customers. Within 'develop' you will start to hone your skills taking the knowledge you have learnt and turning it into a great interaction. In 'deliver' you will become am ambassador for the business - learning how to promote our services to support the business. Throughout this time you will be supported to develop your own knowledge and personal skills against a framework of competencies, where success is rewarded by a series of promotions and pay rises. Regardless of which stage you are at in the academy, you are expected to make every customer interaction with us feel well spent, ensuring the customer takes away new knowledge to help them next time.
Your Key Accountabilities
Your skills and experience:
Candidates for an Associate Client Services will be expected to be able to demonstrate the following experience:
Great minds, better together.
Fidelity International is an equal opportunities employer and is commited to a policy of treating all its employees and job applications equally.