Client Service Specialist

The Role: Client Service Specialist

Duties and Responsibilities - Your Role

The Trading Analytics team strive to deliver a best-in-class experience in product support, relationship management and customer communications.
The client service team build and support strong relationships with customers in top-tier financial institutions on both the buy-side and sell-side, ensuring their requests are prioritized and resolved. They play a critical role partnering with internal groups such as product management, operations, technology, and sales to resolve problems or deliver product enhancements aimed at keeping existing customers and increasing revenues to the business.

Key Responsibilities:
• Manage a portfolio of clients to meet end users' needs while routinely offering service reviews and gathering product feedback
• Host client meetings to aid with training, product demos and troubleshooting
• Develop and keep knowledge of market structure, microstructure, and TCA to bring an informed perspective to customer engagements
• Cross-train with global counterparts to ensure depth of application knowledge and client coverage
• Partner with Product Management to share client feedback and understand strategic road maps
• Offer insights to Sales and Product Management to find new business opportunities and support the overall sales process

What We're Looking For:
• Advanced working knowledge of Microsoft Office 365 (Word, Excel, Outlook, Powerpoint)
• Ability to think critically and solve complex problems
• Comfortable meeting clients both virtually and in person
• Ability to balance competing priorities of multiple clients
• Ability to learn and understand technical product solutions and features
• Good understanding of investment management across all asset types and geographies
• Great if also fluent in Spanish, Italian, French, or German

Location: Dublin, Ireland / Amsterdam, Netherlands / Milan, Italy

Flexible Working:

We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.

Return to Work:

Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return-to-Work initiative, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

About Company Statement:

S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.

For more information, visit www.spglobal.com
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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:" EEO.Compliance@spglobal.com "and your request will be forwarded to the appropriate person."

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" describes discrimination protections under federal law.
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PDMGDV203 - Entry Professional (EEO Job Group)

Job ID: 285347
Posted On: 2023-05-10
Location: Dublin, Ireland