IFDS Senior IT Vendor Manager - Vice President IFDS Senior IT Vendor Manager - Vice President …

State Street Corporation
in Dublin, Leinster, Ireland
Permanent, Full time
Last application, 08 Jul 20
Competitive
State Street Corporation
in Dublin, Leinster, Ireland
Permanent, Full time
Last application, 08 Jul 20
Competitive
State Street Corporation
IFDS Senior IT Vendor Manager - Vice President
The Senior IT Vendor Manager establishes, maintains, monitors and evaluates vendor relationships, to elevate vendor performance, realize cost efficiencies, enable innovation, and reduce risk to IFDS.

The Senior IT Vendor Manager performs tasks and manages a combination of contract, relationships and performance management with IT vendors. This role owns and must understand contractual, commercial and operational working relationships with vendors to ensure that contractual commitments are delivered and that all governance obligations are fulfilled.

2. ROLE RESPONSBILITIES
  • Establish, develop and maintain an appropriate IT Vendor management oversight and governance model - including ownership of relevant policies, procedures, templates, reporting
  • Act as Senior Relationship lead for all IT Vendors - both external and intra-group - developing clear view of strategic value and roadmap for all key IT vendors
  • Own and drive annual review of all IT vendor service contracts, SLAs and associated due diligence activity
  • Establish and maintain clear metrics across all key performance indicators (KPIs) to ensure strong performance management of the IT Vendors
  • Act as Senior internal escalation point for all significant incidents, issues or adhoc support requirements
  • Assist or direct Change team or Operations managers and Procurement with vendor evaluation and selection criteria, procedures, and best-practice tools and templates
  • Provide oversight, guidance and support to procurement staff during negotiations with IT vendors to optimize the procurement of cost-effective acquisitions
  • Continually evaluate, recommend and deliver improvements for IT vendor spending by category, cost centre, region and vendor
  • Provide appropriate support/training/oversight to internal staff that manage individual IT Vendor accounts
  • Plan and lead executive business review meetings between the IT vendors and senior level stakeholders
  • Develop, implement and maintain a continuous Service Improvement Plan for key IT vendors
  • Maintain/enhance tools for use in IT vendor management, including vendor tracking, analytics and performance management tools
  • Manage relationships with IT vendors for cost-effectiveness, build and maintain an IT vendor repository to ensure effective contract management and vendor relationships


Company Overview

From technology and product innovation to corporate responsibility and community development, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people - strengthening markets, building communities and creating opportunities for growth.

We owe that longevity to the commitment, expertise and creativity of our employees. Our continued success depends on our ability to attract and develop the best talent in the industry. That's why we're keenly focused on employee development, corporate citizenship and inclusion.

For us, success comes in the mark we make as an organization - for the industry, our clients, our communities and each other.

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