IFDS Transfer Agency Program Manager (12 month Fixed Term Contract) - Vice President

2. JOB DUTIES -

This is an exciting opportunity to join a dynamic Change Management team in delivery of a portfolio of client-requested projects across the Transfer Agency function
Reporting to the Head of Programs, this role centers on ongoing management of external clients with respect to delivery of a prioritised program of project work
The role involves delivery of projects covering multiple systems, vendors, operations teams, clients, and locations.
The Program Manager will be responsible for management of a team of Project Managers & Business Analysts in delivery of the program
Responsibility for adherence of all team members to standards, policies, and quality of deliverables associated with the program
Resource allocation & capacity management duties
Team reporting responsibilities including progress on active initiatives, key issues & risks, capacity utilization and projections
Program level budget and revenue tracking
Coordination of stakeholders across multiple locations and time zones
Liaison extensively with clients to establish exact requirements, agree solutions and define timeframes for project deliverables
Initial escalation point for all project issues, giving appropriate guidance to Project Managers to address & resolve issues, or actively escalating issues further where required
Active participation in project steering meetings
Definition of project scope with Project Managers based on the Project sponsor's objectives together with input from the appropriate stakeholders, both internally and externally
Proactive identification and management of program level and project risks, ensuring that the appropriate measures are taken to ensure that all stakeholders have an appropriate appreciation of the key risks and that the required steps to mitigate these risks are completed.
Ensure that Project Managers complete thorough documentation throughout the project life cycle including collation of all required signoffs
Issue tracking and management, ensuring that the appropriate stakeholders are in agreement with the resolution steps
Monitoring of project milestones
Report Program status, issues, budget & capacity to business unit on a regular basis.
Ensure that all aspects of operational readiness are addressed within each project, including legal and regulatory obligations
Interface with other business units involved in active projects and coordinates the project team and activities across all organizations involved in the project

KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED -

Minimum 8 years of management/supervisory/project management experience in financial services, 5 of which must be in a Project Management role.
University degree in accounting, banking, finance, business administration, or equivalent professional qualification
Advanced computer skills (MS Office: Excel, Word, Power Point, Outlook, Project)
Extensive Knowledge of Transfer Agency function
A proven track record in management of an external client relationship
Good organisational skills.
Strong attention to detail.
Ability to work to deadlines
Strong problem solving skills.
Excellent communication, interaction and influencing skills.
Ability to interact with stakeholders at all levels
Self motivated, innovative and analytical.
Strong Presentation and Facilitating skills
Good prioritisation and time management.
Good people management & supervisory skills
Ability to engage successfully in multiple initiatives simultaneously

Job ID R-721239

ABOUT COMPANY

State Street Corporation

London, United Kingdom

39000 Employees Investment Banking / M & A

From technology and product innovation to corporate responsibility and community development, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people - strengthening markets, building communities and creating opportunities for growth.

We owe that longevity to the commitment, expertise and creativity of our employees. Our continued success depends on our ability to attract and develop the best talent in the industry. That's why we're keenly focused on employee development, corporate citizenship and inclusion.

For us, success comes in the mark we make as an organization - for the industry, our clients, our communities and each other.