• Location: Dublin, Leinster, Ireland
  • Salary: €35k - €45k
  • Job Type: Full time

Operations Analyst (online payments)921008

Operations Analyst Sales Dublin City Centre Permanent €40,000

Key Accountabilities and Responsibilities

The role of the EEA Outsourcing Operations Analyst would include:

  • Reporting to the EEA Chief Operating Officer, responsibility for oversight of the outsourced operations in respect Merchant and Distributor Operations
  • Acting as the point of escalation by Service Provider’s teams for all material issues and decisions.
  • Ensuring the retention of the existing merchants and developing competitor analysis and market intelligence.
  • Frequent travel to the Service Provider to build, maintain key relationships and understand the detailed operational processes being carried out and the challenges presented.
  • Ensuring EEA Chief Operating Officer is kept informed of all key Service Provider developments and any impacts in performance (as well as the progress of planned remediation).


Key Capabilities/Knowledge/Competencies

  • Must be resident in Ireland and based in the Dublin office (requirement to travel to the Austrian office as required).
  • Prior merchant support experience.
  • Ability to build relationships quickly as well as a structured approach to tracking, managing and remediating performance.
  • A proven operational knowledge of the e-money and card issuing business, its challenges and growth opportunities.
  • Good interpersonal skills and relationship management are essential for dealing with people at all levels.
  • Able to demonstrate excellent enthusiasm and leadership and a strong work ethic necessary to succeed in a dynamic, fast-moving and results orientated environment.
  • Able to work in a time pressured and dynamic environment with a high degree of accuracy whilst maintaining focus and concentration.