For Recruiters

Software Support Engineer

Optimus E2E
Dublin, Ireland
Posted about 9 hours ago Permanent €50k - €60k
We have a great opportunity with a client based in Dublin.
Software Support Engineer - Dublin
Our financial services client is looking for a permanent Software Support Engineer to join their team in Dublin. 
Role: Software Support Engineer - Dublin
• Troubleshoot and develop technical solutions related to software and setup errors for pre-sales engineers, support analyst, and customers.

• Liaise with the development team on root cause and fixes or workarounds of issues
• Support the work of software developers, providing customer feedback and suggestions for improving the software.
• Manage the escalation and resolution of Software Products.
• Lead on meetings between customers and software engineers to discuss and resolve issues.
• Discuss software architecture, requirements and implementation with customers.
• Demonstrate Software Products to customers.

Requirements: Software Support Engineer - Dublin
• 3 years customer support experience for software applications.
• 2 years of C# and/or Java programming, knowledge of scripting languages is a plus (Perl, PHP, Javascript)
• Windows and Linux Server knowledge, operating systems with 3 years supporting software in a Windows Server environment. Solaris operating systems knowledge is a plus.

• Excellent knowledge of high-performance grid computing and cloud computing technology (Microsoft Azure).

• Knowledge of Apache Tomcat, Hazelcast, REST.
• Familiar with SQL and relational database systems. (Microsoft SQL Server, Oracle MySQL).
• Bachelors or master’s degree in Computer Science, Computer Engineering, Financial Engineering, or related discipline.
• Finance or Insurance industry experience, with knowledge of financial software systems.

• Excellent communication, problem solving and analytical skills and customer focused.

Job ID  249
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