Technical Specialist - TechHub Support Technical Specialist - TechHub Support …

Fidelity International
in Dublin, Leinster, Ireland
Permanent, Full time
Be the first to apply
Negotiable
Fidelity International
in Dublin, Leinster, Ireland
Permanent, Full time
Be the first to apply
Negotiable
Fidelity  International
Working as a Technical Specialist - you will be part of an IT team that provide support to local end users. This will include BAU desktop support, assisting in project roll-outs - Windows 10 and O365 and supporting critical finance applications. You will also take ownership of incidents, and see them through to resolution in a timely manner.

Technology Department overview

 

In a digital, fast changing world, will you help differentiate us from the competition?

 

It's a technological world - our clients want to engage with us using creative websites, great apps and through a first class customer service team, all supported by best in class technology solutions that keep their data secure. We pride ourselves on being a technology-powered organisation where technology is at the heart of everything we do. Our teams are focussed and nimble to react quickly to changing market conditions. We embrace a "start-up" approach, supported by a large, global organisation that nurtures great talent. We value a diverse workforce that drives different opinions and great ideas, leading to innovation, creativity and measured risk taking.

 

If you are passionate about delivering change in a technological world, look to Fidelity.

 

Desktop Services is a customer facing team, the primary goal is to deliver a high level of service aligned to business requirements and achieve a high level of customer satisfaction.

 

The team provide an important interface into the user base and other Technology teams, providing services around the following technologies - desktop (Windows and Mac), fixed and mobile telephony, basic network, video conferencing and MFP printing. A key growth area is the support of BYO and mobile device access to corporate environments.

 

The individual teams respond to faults (from minor individual issues to high severity incidents) raised by customers via a centralised service desk, undertake all new installations and moves of IT equipment and also resource a wide range of tasks as part of infrastructure projects. Recent developments have enhanced and developed the face-to-face support of business users in centralised, open technology "hubs" where the Desktop Services team welcome users to drop in and seek assistance.

 

 

Purpose of your role

 

The Technical Specialist - is part of an IT team that provide support to local end users. This will include BAU desktop support, assisting in project roll-outs - Windows 10 and O365, supporting critical finance applications, taking ownership of incidents, and seeing them through to resolution in a timely manner.

 

  • Work as part of a team to provide technical support to circa 500 users.
  • Take part in monthly 'Lunch and Learn' technology sessions, to educate end users on existing and emerging technologies.
  • Audio-visual and event support.
  • Vendor management.
  • Configure (Build) hardware for new joiners - Mobile devices / laptops / tablets
  • Assist in ad-hoc projects and rollouts when required
  • IT Asset management - keeping ServiceNow up to date with current hardware stock levels
  • Work without supervision to achieve agreed targets and goals.
  • Provide a high level of customer service in all user interaction.

 

 

Your Skills & Experience

  • ITIL qualified
  • Experienced desktop support specialist (experience in the Financial Services Industry would be a bonus)
  • Strong Windows 10 troubleshooting skills
  • Virtual desktop administration (VDI)
  • MS Office Suite (O365)
  • Active Directory / Exchange / Powershell would be a bonus
  • Basic networking skills
  • Excel Macro experience a major advantage
  • Packaged application delivery - SCCM knowledge advantageous
  • Mobile technology support - Microsoft InTune - Apple Suite of mobile products
  • Apple Mac support experience / JAMF
  • Voice and Video Conference support (Avaya / Polycom)
  • Meeting Room and Event Support - set up of audio-visual equipment prior to live events
  • Reuters / Bloomberg support experience and advantage
  • Familiar with ServiceNow or other ticketing applications - manage own ticket queue and monitor incidents to resolution
  • Customer-service focus, with a positive, ''can do'' attitude
  • Excellent communicator - comfortable with dealing with stakeholders of all levels
  • Flexible team player, comfortable in a multi-national environment

Company Overview

Great minds, better together.

Fidelity International is an equal opportunities employer and is commited to a policy of treating all its employees and job applications equally.

Close
Loading...