Payment Production Support Officer - IT

  • Negotiable
  • Galway, Connaught, Ireland
  • Permanent, Full time
  • Planet Payment
  • 11 Oct 18

The primary function of this position is to deliver a professional comprehensive support service to the Fintrax Group of Companies, as a Payments Support Officer.

We are seeking an ambitious individual, with an interest in Payments and IT, to work within a small, yet experienced, Team environment, where accuracy and adherence to timelines is essential.

The applicant needs to demonstrate good administrative skills and a systematic approach to service delivery.

Training is provided, on the job, by experienced colleagues with the successful candidate entrusted with full operational responsibilities when deemed appropriate and after an appropriate amount of training.

The job primarily entails the processing of incoming customer data, the monitoring of such data during the day and the return of this information at days end.

There is a clearly defined career path, within the Team, for the successful candidate.


Founded in Ireland in 1985, Planet (formally Fintrax) is one of the world's leading Tax Free Shopping ('TFS'), Dynamic Currency Conversion ('DCC'), Credit Card Processing and point of sale technology companies providing international shoppers, merchants, partner banks and acquirers with easy, fast and reliable service. Planet operates in 57 countries, serving 300,000 merchants directly and through over 100 acquiring banks. It handles over €15billion in payments annually.

The company has been on a strong growth trajectory, and particularly since 2010, has experienced exceptional growth. In December 2017, it purchased the number three player in the currency conversion and related payments markets and is now the number one player worldwide in these markets. Today, the Payments business accounts for 40% of Group revenues, and Planet has leading market positions as well as a strong business model, underpinned by megatrends such as the expansion of middle classes in emerging markets, growth in international travel and increasing luxury consumption. It has also recently become an acquirer in its own right for both Visa and Mastercard processing

This growth is set to continue, with ambitious plans to double the business in three years delivering market share expansion in a growing market.


  • Provide support to our Customers and identify any issues in production, by monitoring and executing daily processes, ensuring all tasks are completed to agreed Operational or Service Level Agreements
  • Conduct scheduled jobs, perform troubleshooting on processes, and resolve all issues, as required.
  • Identifying areas of improvement and liaise with relevant departments to implement agreed improvements.
  • Document all production applications, complete daily reporting and controls in line with Internal checklist.
  • Troubleshooting and resolving errors as they arise in the daily processes, escalating and follow up as appropriate, handling all queries through to resolution.
  • Train and maintain the rates generator, which we use for the distribution of daily rates to our Customers, including maintaining a request register and executing requests in a timely fashion.
  • Work as part of a highly skilled and motivated unit.
  • Cross train on a number of functions within the Payments Team and contribute to project work, as required.
  • Provide out of hours support remotely at weekends on a rotational basis.
  • Other Treasury duties as required by the Payments Processing Manager.
  • Any other such duties that may be required of you.


  • Accuracy of work.
  • Understand the importance of timelines
  • Work in a collaborative way with colleagues to complete all tasks.


  • Third level qualification or experience within the financial services sector is advantageous, but not essential.
  • Previous administration experience.
  • Work well within a team as well as on their own initiative.
  • Strong numeric skills.
  • Strong Organisational skills.
  • Good communication and interpersonal skills.
  • Ability to prioritise work in order to meet deadlines.