Payments Officer

  • Competitive
  • Galway, Connaught, Ireland
  • Temporary, Full time
  • Planet Payment
  • 26 Mar 19

JOB PURPOSE The primary function of this position is to deliver a professional comprehensive support service in our Payments Department and in particular in providing Merchant Service support as Payments Officer. This role will support our Payments Department in the day-to-day operations of the Department ensuring both quality and controls are maintained to the highest levels.

KEY RESULT AREAS

  • Assist in all elements of Dynamic Currency Conversion (DCC), using in-house technology and payment systems to efficiently deliver payments to Customers and process cardholder transactions to the card schemes.
  • Assist in the daily chargeback processes
  • Reconcile daily, monthly and on an ad-hoc basis merchant and Card Scheme information, ensuring the accuracy of our outputs to all customers, internal and external.
  • Provide excellent customer service, by responding quickly to Merchant and Card Scheme queries with accurate information, in line with established SLA’s.
  • Take ownership of the resolution of issues/queries by interacting and communicating with other colleagues/ departments.
  • Process and reconcile daily Acquirer Reports, as well as other reporting requirements, ensuring that the information is accurate.
  • Demonstrate a willingness to be flexible in discharging other ad hoc duties and meeting the requirements of the Payments Team when required.
  • Process payments for our clients and liaise with other business units to meet our Customers’ expectations.
  • Assess processes and systems, and oversee implementation of ways to improve controls/efficiencies.
  • Provide cover for other staff for planned and unplanned absences.
  • Providing general administrative support.
  • Any other such duties that may be required of you.

 

KNOWLEDGE & EXPERIENCE

  • Third level qualification or experience within the financial services sector is advantageous, but not essential.
  • Previous administration experience.

 

SKILLS

  • Computer Literate – comfortable working with excel.
  • Work well within a team as well as on their own initiative
  • Strong numeric skills
  • Strong Organisational skills
  • Good communication and interpersonal skills
  • Ability to prioritise work in order to meet deadlines

 

KEY COMPETENCIES

  • Must be able to communicate well and support key stakeholders and departments
  • Ability to be flexible within a fast growing global company
  • Quality focused with attention to detail
  • Proven time management and the ability to deliver to tight deadlines
  • Must display initiative and a common sense approach.