Payments Production Team Leader Payments Production Team Leader …

Planet Payment
in Galway, Connaught, Ireland
Permanent, Full time
Last application, 10 Sep 19
Competitive
Planet Payment
in Galway, Connaught, Ireland
Permanent, Full time
Last application, 10 Sep 19
Competitive
This role reports to the Payments Processing Manager. The Team Leader will be responsible for both the day-to-day performance of their team whilst also assuming specific responsibilities around the systems management and reporting and analysis of key data for senior Management. The Team Leader have responsibilities around the Disaster Recovery (DR), compliance and audit requirements of their Team and contribute in these areas for Payment Operations, as a whole.

We are Planet

We help merchants, acquirers and shoppers navigate the complex world of international payments. We founded our company originally to help international shoppers get their money back when they shopped overseas. We set out to simplify this complex payment process. And 30 years later, we are digitising, modernising and upgrading these processes to meet the fast-changing needs of the industry.

Now over 1,500 employees in 57 countries spread across five continents, we are an international payment services provider that helps businesses exceed the needs of their international customers.

 

About the Role

This role reports to the Payments Processing Manager. The Team Leader will be responsible for both the day-to-day performance of their team whilst also assuming specific responsibilities around the systems management and reporting and analysis of key data for senior Management. The Team Leader have responsibilities around the Disaster Recovery (DR), compliance and audit requirements of their Team and contribute in these areas for Payment Operations, as a whole.

The role will require the need to work during weekends, on a rota basis (every 4 or 6 weeks)

 

What you will do 

  • Provide support for the Payments Processing Manager and Head of Acquiring Operations.
  • Adhere to current accepted processing standards, both Internal and Industry, in line with Audit, Compliance and Payment requirements.
  • Oversee all operations of Support and provide support to other areas of the Payment Operations Department and wider business in general, where needed.
  • Liaise with key stakeholders on speed of processing flows and identify and implement improvements to generate efficiencies, as well as dealing with any other operational deficiency.
  • Liaise with I.T. to problem solve for any issues which arise either daily or on a long term basis to migrate the operational obstacles which may impact on Payments service delivery.
  • Provide support to the Payments Processing Manager for requests on queries and reporting and colleagues to resolve queries to a level of resolution acceptable by the agreed service levels.

 

Who you are

  • Able to work effectively with others to achieve optimal collective results and experience to work effectively with others throughout the organization
  • Able to speak and write clearly and succulently in a variety of settings and styles; ability to secure information, listen effectively and get messages across that have the desired effect.
  • Good with data
  • Experienced in team management

 

What you will need to bring to Planet

  • Ability to embrace new technologies, meet emerging market demands, respond effectively to changing conditions, apply continuous improvement techniques

 

Your skills and our Values

We search for better

  • You are creative, curious and look for new ways of doing things
  • Creative intelligence is your key competency

We celebrate differences

  • You are appreciative of people, and recognise the strength in others
  • You inspire through appreciation

We go beyond expectations

  • You are bold, open with your ideas, and are at your best every day
  • You drive for results

We grow together

  • You are collaborative, you care and you are humble
  • You build the best teams, bringing people together

 

Find out more here: www.planetpayment.com

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