Payments Reconciliation & Reporting Manager Payments Reconciliation & Reporting Manager …

Planet Payment
in Galway, Connaught, Ireland
Permanent, Full time
Be the first to apply
Competitive + Benefits
Planet Payment
in Galway, Connaught, Ireland
Permanent, Full time
Be the first to apply
Competitive + Benefits
Reporting to the Head of Acquiring Operations, this role will be leading the Reconciliation team under a newly created structure. The role is accountable for ensuring there is accurate and comprehensive reconciliation, reporting and end-to-end control of our European merchant acquiring, transaction processing and VAT Refund payments businesses.

The role will implement industry best practice, work across the company to support the business and ensure new products and services are covered, produce regular management information reporting, and lead a culture of continuous service improvement within the team.


Founded in Ireland in 1985, Planet (formally Fintrax) is one of the world’s leading Tax Free Shopping (‘TFS’), Dynamic Currency Conversion (‘DCC’), Credit Card Processing and point of sale technology companies providing international shoppers, merchants, partner banks and acquirers with easy, fast and reliable service.   

Planet operates in 57 countries, serving 300,000 merchants directly and through over 100 acquiring banks. It handles over €15billion in payments annually.

The company has been on a strong growth trajectory, and particularly since 2010, has experienced exceptional growth. In December 2017, it purchased the number three player in the currency conversion and related payments markets and is now the number one player worldwide in these markets. 

Today, the Payments business accounts for 40% of Group revenues, and Planet has leading market positions as well as a strong business model, underpinned by megatrends such as the expansion of middle classes in emerging markets, growth in international travel and increasing luxury consumption. It has also recently become an acquirer in its own right for both Visa and Mastercard processing.

This growth is set to continue, with ambitious plans to double the business in three years delivering market share expansion in a growing market.



Daily & Monthly Reconciliation: Oversee all reconciliation of Merchant Services and Processing, assuring that the merchant acquiring, merchant payments and tax refund transaction processing business is operating correctly and that the transaction volumes and financial amounts reconcile. 

Ensure appropriate mechanisms and measurements are in place, and the necessary data is available and reports generated to successfully carry out the necessary reconciliation. Ensure all internal and external SLAs are met through continued and systematic controls.

Reporting:  Produce regular management information reporting covering reconciliation operations and transaction processing performance and reconciliation failure alerts

Leadership and management: Provide leadership to the team of 9. Ensure all direct reports are motivated, fully trained and given clear objectives that are regularly reviewed. Keep management informed of all staff issues as and when they arise and ensure the Reconciliation team is fully supported at all times.

Performance Management: Participate in the Company’s Performance Management System and ensure full compliance with all policies and procedures, reporting systems and Company Values at all times.

Change: Ensure the reconciliation function is ready for new products and services and is ready to accommodate change. Participate in projects and be the “voice of reconciliation” to ensure the team’s needs are understood and met.

Continuous improvement: Seek continuous ways to improve, enhance and modify the process and systems to improve quality and accuracy, and minimise the time and cost of the Reconciliation function. Implement improved recommendations were necessary.

Employee relationships: Keep abreast with the Group HR practices, policies and procedures, local culture and working method to ensure that the Reconciliation team operate in a highly motivated, dignified and constructive working environment. Work with Group HR when necessary. Train and support the team members.

Risk and Compliance: Be fully familiar and understand company authority levels, processes, and have ultimate accountability of this role. Liaise regularly with Group Audit Manager and other key stakeholders to ensure full compliance. Assist in the implementation and rollout and delivery of operating Risk and Compliance policies and procedures, which are relevant to the Reconciliation team in order to prevent and detect any irregularities, be it fraud or processing errors.

Query Resolution: Provide second level support in resolving queries to a level of resolution acceptable by the agreed service levels.

Networking & relationship management: Apply a broad focus and good relationship management skills to promote the activities of the team and raise the team’s profile.

Travel: Regular travel between the Dangan and Tully offices will be required. Occasional European travel may also be required.



  • 5+ years payments, transaction and balance reconciliation experience
  • Experience of setting and executing reconciliation strategy
  • Card scheme experience a distinct advantage
  • In-depth understanding of risk management and control frameworks
  • Experience with Treasury Management or third party reconciliations systems
  • Effective communicator with stakeholder management experience
  • Knowledge of good governance practices
  • Experience with Microsoft Office and banking systems
  • Strong team and people management skills
  • Excellent interpersonal skills
  • Strong attention to detail


Leadership: Ability to lead and motivate individuals to reach their full potential, and to bring them together as a cohesive high performing team.

Adaptability/Managing Change: Ability to embrace new technologies, meet emerging market demands, respond effectively to changing conditions, apply continuous improvement techniques.

Teamwork: Knowledge, skill and ability to work effectively with others to achieve optimal collective results, and experience to work effectively with others throughout the organization.

Communication: Ability to speak and write clearly and succinctly in a variety of settings and styles; ability to secure information, listen effectively and get messages across that have the desired effect.

Technical/Operating Skills: Possession of appropriate technical and operational knowledge, skills and experience to ensure performance at a high level of accomplishment.

Initiative: Think critically and act logically to evaluate situations and generates required steps to ensure success.