IFDS Transfer Agency - Client Relationship Manager (Officer) IFDS Transfer Agency - Client Relationship Manager  …

State Street Corporation
in Kilkenny, Leinster, Ireland
Permanent, Full time
Be the first to apply
Competitive
State Street Corporation
in Kilkenny, Leinster, Ireland
Permanent, Full time
Be the first to apply
Competitive
State Street Corporation
IFDS Transfer Agency - Client Relationship Manager (Officer)
The DSM independently champions the "voice" of the client across all of the TA
Operational teams with a focus on continuous operational improvement and the
delivery of consistent excellent client service . You must be able to demonstrate a comprehensive knowledge of the Funds Industry, and take a lead role in the client
servicing by showcasing both a strong service and risk reduction process ethos.

Effective management of the client deliverables is expected and will require you to
work closely with the relevant Operational teams and Change Management. The
key areas of focus are SLAs, KPIs, quality of service, issue communication and
resolution, change management, service and due diligence meetings and effective
management. The ability to make sound operational decisions within a risk
reduction framework is critical.

At this level you will be required to demonstrate a comprehensive knowledge of relevant work processes alongside a broad understanding of related and interfacing activities to provide effective management of Transfer Agency. You will be expected manage day to day tasks pertinent to the department's activities but a major focus will be on change management, resource planning and development, client relationship management and risk reduction.
Company Overview

From technology and product innovation to corporate responsibility and community development, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people - strengthening markets, building communities and creating opportunities for growth.

We owe that longevity to the commitment, expertise and creativity of our employees. Our continued success depends on our ability to attract and develop the best talent in the industry. That's why we're keenly focused on employee development, corporate citizenship and inclusion.

For us, success comes in the mark we make as an organization - for the industry, our clients, our communities and each other.

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