Client Service Delivery Manager (Hedge Funds)

  • Location: Limerick, Munster, Ireland
  • Salary: Competitive
  • Job Type: Full time

Client Service Delivery Manager (Hedge Funds)


About The Role:

The Relationship Management team acts as a key point of contact for NT HFS clients and Shared Services. The team is responsible for ensuring client deliverables are met and that service is always delivered at the highest level. The Client Service Delivery Role is responsible for ensuring the best possible client experience by owning and optimising the delivery of service to clients, tracking and reporting of key tasks and assisting the Relationship Manager with management of the client.

Key Responsibilities:

  • Monitoring and measuring client and product performance, including but not limited to SLA's, issue logs, internal and external client service reviews, board reporting.
  • Delivering client service resolutions by engaging and working with other functional areas both locally and globally, to ensure the provision of a timely and efficient level of service excellence.
  • Responsible for coordinating overall client service delivery across all applicable disciplines e.g. Custody, Valuation Reporting, Risk and Performance, Derivatives, Collateral Management, Foreign Exchange, Fund Accounting, Transfer Agency, Middle Office.
  • Across Shared Service teams and internal stakeholders, coordinate resources to ensure timely delivery and issue resolution, and effectively communicating client concerns and needs to partners.
  • Partners with Relationship Manager as required, ensuring issues are communicated and escalated in a timely manner both internally and directly with the client.
  • Includes daily operational/Client Services responsibilities to ensure SLA and KPIs targets are met.
  • Partnering with Shared Service teams to continuously optimise operational processes and support structure for client servicing

Competencies required:

  • Relationship Management
  • Excellence in execution
  • Service Orientation
  • Prioritisation Skills
About Northern Trust:
For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 18,500 employees globally. We serve the world's most-sophisticated clients - from sovereign wealth funds and the wealthiest individuals and families, to the most-successful hedge funds and corporate brands.

We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.
Northern Trust proudly cultivates a diverse workforce, to serve our diverse client base. We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company. We encourage applications from the best regardless of ethnicity, gender, gender identity, age, nationality, disability, sexual orientation, education, socio-economic background, parental and caring status, or religion.
As of December 31, 2018, Northern Trust Corporation had:
$10.1 trillion in assets under custody/administration
$7.6 trillion in assets under custody
$1.1 trillion in assets under management
$132 billion in banking assets