Associate, Digital Review Team Analyst - Italian
Associate, Digital Review - Vilnius, Lithuania Italian speaker
Does playing a critical role in protecting customers sound exciting to you? How about working for a global company in an advanced team that is passionate about investigating digital fraudulent activities? Join Western Union as an Associate in our Digital Review Team. Motivated by our values: purpose driven, globally minded, and trustworthy & respectful
We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen. Better starts and ends with the customer
As an Associate Analyst, you will analyze digital transactions to make sure that no fraudulent activity is involved. You will communicate with Western Union customers as needed to verify details regarding specific money as well as support WU.com customers with their identity verification ensuring that Compliance regulations are met . You will resolve complex problems and decide when to escalate a case or to proceed with the regular transaction/customer profile verification handling procedures. After completing our training program, you will be skilled in Risk Assessment, and be able to provide excellent customer experience.
Here's the skills we'd like you to have:
Join us, and let's move money for better
- English is required, written and verbal
- Fluent in Italian
- Strong communication skills
- Customer and result-oriented mindset
- Independent decision-making with high attention to detail skills
- Analytical and problem-solving skills
- Willingness to work in rotating shifts (including weekends and holidays)
It's an exciting time at Western Union. We're growing as a business and we're shaping the financial services sector by driving quality, convenience and customer service to new levels of excellence. We're unleashing our potential. If you're ready to do the same, apply now.
We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.
Annual base salary gross: 12,319 - 21,120 EUR
The base salary range represents the low and high end of the Western Union salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate's qualifications, skills, and competencies. The salary is one component of Western Union's total compensation package for employees. Other rewards and benefits include short term incentives, health insurance (several options to choose from), accident and life insurance, access to the best in class learning and development platforms, flexible work arrangement, to name just a few!