Job description

Business type

Types of Jobs - IT, Digital et Data

Job title

STAGE - Helpdesk Officer H/F

Contract type

Internship/Trainee

Term (in months)

6 to 12 months

Expected start date

04/01/2027

Management position

No

Job summary

Joining the IT team on infrastructure & support tasks:

-Understand the user questions and respond with supportive & openminded solutions

-Dive into helpdesk challenges autonomously to find a solution, optionally consulting the Luxembourg peers or the expert teams

-Provide user guidelines for self-a-Complete IT knowledge base with solutions identified

-Share innovation with the team improving existing processes

-Prepare and share Teams-based surveys

-Setup (automated) reports on statistics available or on the current situation

-Maintain the existing infrastructure and software environment by the user's needs

-Implement new components following the dynamic of the IT landscape on the Finance industry

-Ensure IT Security by following the regulatory needs and best-practice standards.

Participating in employee training actions to the requirements of Compliance (AML, Fraud...):

-Participating in the permanent improvement of the systems in place.

Supplementary Information

Signing a tripartite internship agreement is mandatory.

Position location

Geographical area

Europe, Luxembourg

City

Luxembourg

Candidate criteria

Minimal education level

2 years of higher education (L2)

Academic qualification / Speciality

Higher education in Informatics

Level of minimal experience

0-2 years

Experience

No professional experience is required but we expect the candidate to have started studies in Informatics.

Required skills

• Teamwork, able to adapt on new situations quickly
• Skills in analysis and synthesis, organization and rigor
• Honesty, moral sense and integrity
• Autonomy, reactive and working sense

Technical skills required

Experience with SQL, C#, Web development

Languages

Good level in English written and oral, French is an advantage