Digital Data Expert (Amsterdam) - Amsterdam
- Amsterdam, Noord-Holland, Netherlands Amsterdam Noord-Holland NL
- Permanent, Full time
- ABN AMRO Bank
- 18 Jul 18 2018-07-18
Digital Data Expert (Amsterdam) - Amsterdam
At a glance
As a Digital Data Expert you have a crucial role in the improvement of the strategic position of ABN AMRO in the Private Banking market. But you don't do this by yourself, you work together with your colleagues who together form the Grid landscape for Private Banking. Just like you, these colleagues are experts and professionals whom want the very best for our clients. The teamwork is the driving force in the realisation of improvement / innovation for ABN AMRO. From your cross-grid responsibility you work in an agile manner to realise our digitisation goals.What do you think of as your next career move? Start realising your goals and develop yourself both professionally and personally. Tell us your story. We are anxious to hear it!
Develops, manages, analyses and reports on the statistical foundation underpinning the digital channels in the Agile organisation. As the Digital Data Expert you are responsible for the analyses of client behaviour, the client experience, the results and cost/benefit analyses of the digital channels and translating them into improvement proposals. These analyses are based on end-to-end measurement of the entire process, client use and based on source data from eg Web analytics as well as client feedback. The Digital Data Expert also provides dashboards and reports, monitors the performance of the digital channels and is responsible for the measurability of existing and new digital channel functionalities, all with a view to the development of the digital shop with the aim of raising and improving client satisfaction, traffic, design, content and conversion.
Your working environment
Digitisation & Operations (D&O) Europe is a department within Private Banking with the aim to harmonise our processes and systems and to digitise our proposition to ensure a seamless digital client experience and safeguard efficient client- and employee process in all our Private Banking countries. We believe that a flexible approach with multidisciplinary teams focussing on speed, flexibility and efficiency will help in our Digital Transformation.The Grid Digital Banking (1 of the 4 grids within D&O), where you will be working, delivers a competitive digital proposition via an integrated mix of omnichannel-services, (automated) advise and personal interaction. We offer our clients the best of both worlds and combine our strong technology with our people. As a Digital Data Expert you operate as part of the Value Proposition Block within the Digital Banking Grid.
Use your analytical and connecting skills to realise our vision and ideas together. Focus and use your digital data expertise and innovation power to create a sustainable bank for Private Banking. And do engage with our International colleagues to ensure they embark on our journey! You are an energetic person behaving as an entrepreneur with passion to combine thinking and doing. Client experience is your primal drive to want to work the Private Banking Digital Banking Grid.Do you think you have a great fit with the position? Check your profile:
- Ability to work and reason at higher professional education level or above (HBO or higher)
- Minimum two years' relevant experience in positions within a digital setting.
- Knowledge of the digital channels and Internet ICT infrastructure and applications.
- Knowledge of digital proposition development and implementation.
- Minimum 5 years' experience in in an analytical online marketing or database marketing role
- You want to work Agile and are focussed on international cooperation
- Knowledge of web analytics tools and data
- Knowledge of funnel optimisation, A/B and multivariate testing and retargeting
- Knowledge of Tag Management, Targeting and Segmentation and Profiling
What we offer
You will get room to improve our Agile way of working within ABN AMRO. We like to learn from your experience with Agile and apply your best practices. You will get the opportunity to develop yourself in your expertise and in a broader sense. Within your expertise there are different opportunities for further growth. It all depends on your ambition, interests and experience.Within ABN AMRO we use our knowledge, skills and network for our clients. To ensure they can achieve their goals based on our decisions. Within and outside the Netherlands. Where client centricity is always our foundation. We want our clients to understand our products and sometimes sell 'no' if the risk of a product for a client is too big. Client centricity also means: clear communication and finding smart solutions that can really make the difference. That's our goal!