Job Description




About a role:



This role is accountable for coordinating HR Customer Service delivery, ensuring consistent, compliant and high-quality service execution. The HR Services France Lead acts as the single operational interface between the client and business. The role is responsible for operational delivery oversight, performance monitoring, escalation management, and continuous service improvement across all delivery locations. In addition, the role owns Customer Satisfaction surveys and ensures feedback is translated into concrete and measurable improvement actions.




What you'll do:

• Guarantee compliance with SLAs, OLAs and KPIs.


• Coordinate operational activities across all delivery locations.


• Coordinate task allocation, prioritisation and workload distribution.


• Prepare and present operational dashboards and performance reports.


• Lead service review meetings with internal stakeholders.


• Ensure data quality and compliance with internal standards.


• Act as liaison between offshore operations and internal HR teams.

What'd you need:

• Solid understanding of HR service delivery models (ITIL or Similar Methodologies).


• Experience with ticketing and workflow tools (NEOCASE, ServiceNow or Jira).


• Proficiency in SAP HR, Oracle or similar HRIS platforms.


• Strong analytical and reporting skills (one of Excel, Power BI, SAP BW/BI, Analysis for Office,SAP queries).


• Fluency in English and French, both spoken and written (mandatory).

About Us



ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 15 countries. Our material is part of the fabric of life. What we produce makes a difference - to individuals, communities, businesses and society. At ArcelorMittal, the safety, health, and wellbeing of our employees are our top priorities. We believe that every accident is avoidable, and it is essential for every employee, from the shop floor to the management committee, to hold this belief.



Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future.