Customer Service Officer

  • Salary: Competitive
  • Location: Doha, Dawhah, Qatar
  • Job Type: Full time
  • Company: Qatar National Bank (QNB)
  • Updated on: 15 Dec 18

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About QNB
QNB Group, the largest Financial Institution in the Middle East and Africa are looking to hire a Customer Service Officer, to meet the expansion needs of our office in QNB - Qatar//Doha.
QNB has enjoyed continued success with Net Profits of QAR 10.8 billion (USD3 billion) in 2018 (up by 6%) and increased Total assets to QAR 853 billion (USD 234 billion). The Group now employs over 29,000 employees in 1,200 locations, with an ATM network of more than 4,300 machines.

Role Summary:
The role of the Customer Service Officer is primarily to be the first point of contact for any in branch for QNB's clients. You will provide assistance with all day to day client enquiries and provide the appropriate solution. Working as part of the Branch team towards the overall sales target you will promote and market QNB's products in a compliant manner.

Role Description:
Your core responsibility is to provide excellent, efficient and compliant customer service. You will take the time to understand the individual clients situation providing you with enough information to make informed recommendations with regard to QNB's products and services. Processing applications for various products and services you will quality check and assist clients wherever possible. Whist providing excellent sales through service, will maintain the highest level of compliance in your day to day practise, recording where appropriate for internal and external audit purposes.

Qualifications:

High School/Diploma. Experience of branch customer service in a major banking institution is advantageous.
For further information, please refer to the attached Job Description .
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Note: you will be required to attach the following:
1. Resume / CV
2. Passport-size photograph