AVP, IT Operations Manager, Institutional Banking Group Technology, Technology and Operations AVP, IT Operations Manager, Institutional Banking  …

DBS Bank Limited
in Singapore
Permanent, Full time
Last application, 25 Nov 20
Competitive
DBS Bank Limited
in Singapore
Permanent, Full time
Last application, 25 Nov 20
Competitive
AVP, IT Operations Manager, Institutional Banking Group Technology, Technology and Operations
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
  • Lead command centre and L1 support team to provide support to Application managers and the L2 support teams
  • Lead a team of 12 resources in command center and L1 support team to provide support to Application managers and their L2 support teams
  • Incident Management and Problem management
  • Recovery manager for system issues. Involves the right parties to work on the problem
  • Lead formal and informal Post Event Problem Reviews with application support teams
  • Point of escalation for support staff or management for critical issues.
  • Track critical issues with application managers to closure
  • Identify and implement areas of automation and improvements for Command Centre and L1
  • Management reporting on critical issues & SLA
  • Manage DR testing.
  • Take on Business Continuity Manager role for the department
  • Review all daily activities for Command Centre and L1 and ensure completion of shift duties for each team and proper handover
  • Ensure proper guidance, training and mentoring are given to new staff
  • Participate in the appraisal and review of staff
  • To ensure full compliance to audit requirements, operational standards, procedures and best practices
Requirements
  • At least 8 years of IT industry experience with 2 or more years of experience in providing application support or command centre role
  • Available 24x7 for operational support to production support teams including weekends and holidays
  • Exposure to banking industry is a plus
  • Dynamic individual with thirst to learn
  • Ability to manage team and motivate them to meet SLA
  • Experience in ITIL concepts and best practices
  • Discipline and have eyes for detail
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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